Job Description:

• Location: Fully remote, Central Europe Time Zone
• Start date: To be defined
• Languages: English is mandatory
  
  
  

Duties and Responsibilities:

• Provide Support: Work as part of the Unified Web Hosting Team with project-based initiatives or ongoing operational support, ensuring alignment with IT service management (ITSM) best practices and organizational standards.
• Web Management: Manage and maintain websites built on .NET Framework and .NET Core within Windows environments, deployed across on-premises, Azure, or AWS infrastructures.
• Automation & DevOps Practices: Implement automation for routine activities using DevOps methodologies and PowerShell scripting, improving efficiency, consistency, and scalability.
• Cross-Team Collaboration: Work closely with Cybersecurity, Cloud, Active Directory, and Networking teams to configure, implement, and troubleshoot web hosting solutions on Windows platforms.
• Web Analytics: Administer and optimize the Webtrends web statistics tool, ensuring accurate analytics and actionable insights for web performance and usage.
• Reporting: provide visibility on the status of the services being delivered, create operating procedures, shared knowledge within the team, etc.
  
  
  

What we are looking for:

The resource MUST have the following skills and experience:

• Web Hosting & Security: Expertise in IIS, ASP.NET, .NET Framework/Core, and web security (SSL/TLS, certificates, authentication protocols).
• Knowledge of web publishing and deployment tools such as FTP, WebDAV, URL Rewrite, Web Deployment Tool, and RepliWeb.
• Cloud & Automation: Hands-on experience with Azure, AWS, and PowerShell scripting for automation.
• Operating Systems: Strong understanding of Windows Operating Systems.
• Performance & Scaling: Experience in load balancing, request routing, caching, and performance tuning (e.g., multicore scaling, CPU throttling).
• Identity & Databases: Familiarity with Active Directory, Azure Entra ID, SSO, and Microsoft SQL database infrastructure.
• Networking & Protocols: Strong knowledge of DNS, HTTP, FTP, SSL/TLS, LDAP, and related protocols with troubleshooting skills.
• Monitoring & Analytics: Knowledge of APM tools and web analytics to optimize application performance.
  
  
  

The resource SHOULD have the following skills and experience:

• DevOps: experience with CI/CD deployments with Azure DevOps or Bitbucket.
• Containers: experience with container technologies or cloud serverless resources.
• Strong analytical and problem-solving skills and be familiar with large-scale Web environments under high traffic loads.
• Service Management methodologies (ITIL).
• Service Management tools (ticketing systems).
  
  
  

Required Soft Skills:

• Customer facing experience and oral communication skills
• Ability to write documentation & reports
• Creativity/ ability to find innovative solutions
• Willingness to learn on the job
• Conflict management & cooperation
• Thrives in a collaborative environment that values and respects diversity
  
  
  

Desirable certifications:

• Microsoft certifications are highly desirable.
• Cloud certifications (Azure & AWS) are highly desirable.
• ITIL certification