WIC PROGRAM ASSISTANT I

REPORTS TO: WIC PROGRAM MANAGER

PAY RANGE LEVEL: 11.0

FLSA STATUS: NON-EXEMPT

SUPERVISORY RESPONSIBILITIES: NONE

SCHEDULE: PART-TIME

Revision date: 2/8/2021

GENERAL POSITION SUMMARY:

Under the direct supervision of the Lactation Support Coordinator. The Program Assistant I perform receptionist responsibilities as well as program income and address eligibility determination, with front office duties, within Lake County.

ESSENTIAL JOB RESPONSIBILITIES:

PERFORMANCE INDICATORS

Administration (25%)

• Fax out WIC calendar to agencies.
• Maintain form supply, copy, update, prepare for outside printing.
• Maintain card stock security.
• Performs regular copier and printer maintenance as needed, ordering copier supplies within maintenance agreements.
• Uses messaging capabilities.
• Maintains records for three years.
• Attends trainings as appropriate.
• Supports the Agency Safety Program.
• Other duties as assigned within the scope of position classification.
  
  

Client Services (70%)

• Receives screens, refers incoming telephone calls and visitors; take messages, give information, and schedule appointments.
• Works with WIC participants at various clinic sites as needed, assess initial participant information, screen for eligibility, create a client file, schedule appointments, assess paperwork for completeness, reissue benefits, and give program information.
• Maintains card stock security.
• Determines income and address eligibility for program participation. Documents information in WIC WISE.
• Prepares staff meeting notes, business correspondence, reports, press releases, special projects, forms, and fliers.
• Maintains a stamped supply of WIC referral, outreach forms, and nutrition education supplies.
• Posts and maintains the E Center WIC Facebook page – with supervision.
• Conducts program outreach activities and Farmers Market outreach.
• Assists with office clerical duties as assigned including appointment reminder telephone calls, setting messaging service, and sending post cards.
• Travels to satellite WIC clinics to provide full scope of WIC services to eligible Lake County residents.
• Attends monthly staff development meetings and staff in –service programs.
• Other duties as assigned within the scope of the position classification.
• Receives participant concerns or complaints
• Ability to communicate effectively with staff, participants and the public.
• Ability to maintain confidentiality with regard to program staff and participants.
  
  

Breastfeeding Education and Support (5%)

• Regularly works in a manner that protects, promotes, and supports breastfeeding. Encourages breastfeeding as the norm for infant feeding.
• Uses appropriate breastfeeding language and refers participants to breastfeeding resources as needed.
• Attends breastfeeding meetings, conferences, and professional educational trainings as authorized.
• Other duties as assigned within the scope of position classification.
• Receives participant concerns or complaints
• Ability to communicate effectively with staff, participants and the public.
• Ability to maintain confidentiality with regard to program staff and participants.
  
  

MINIMUM REQUIREMENTS:

• High school diploma; Associate degree or higher preferred.
• Must have proficient skills in Microsoft office applications and the ability to learn additional data entry software. Perform general clerical support as needed.
  
  

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to read, analyze, and interpret general periodicals, or governmental regulations.
• Ability to write business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from participants, employees of the organization, and the general public.
• Bilingual/bi-literate (English/Spanish) Preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in a written, oral, diagram, or schedule from.
  
  

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possession of a valid California drivers' license; current personal vehicle insurance or safe driving record sufficient to ensure insurability through Agency policy.
• State regulations require a physical examination, current tuberculosis test, and verified fingerprint and criminal record clearance before beginning work
  
  

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee frequently is required to stand; walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to climb or balance and taste or smell.
• The employee must regularly lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
  
  

WORK ENVIRONMENT:

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, and risk of electrical shock.
• The noise level in the work environment is usually moderate.
  
  

MINIMUM REQUIREMENTS:

• High school diploma; Associate degree or higher preferred.
• Must have proficient skills in Microsoft office applications and the ability to learn additional data entry software. Perform general clerical support as needed.