Position Summary The Financial Wellness Team is seeking a Program Coordinator to oversee the implementation of several financial wellness programs, including our current financial coaching, savings, credit-building and small dollar loan programs. This person also supports the implementation of other financial wellness programs, including Benefits and Emergency Assistance. Primary Duties/ Responsibilities Program Design Stay up to date on latest research (e.g., behavioral economics, human insights, financial literacy research) and best practices (other programs and practices) Seek input from current and prospective participants and key stakeholders before, during, and after program design Periodically review and update program design based on research and program evaluation data, including participant and stakeholder feedback, to make sure programs are effective Program Implementation Collaborate with Volunteer Engagement Team to select and train Volunteer Financial Coaches, then provide ongoing support to volunteers around program delivery, data collection and volunteer policies Collaborate with the Community Service Specialists to manage logistics of both in-person and virtual one-on-one Financial Coaching, including scheduling and coach/client communications Conduct outreach to prospective participants (FC residents and priority populations from the general community); in collaboration with Outreach Coordinator, FC staff, and staff at partner agencies Enroll eligible participants, ensuring that both virtual and in-person enrollment options are available Coordinate effective in-person or virtual delivery for group financial wellness activities, including training volunteer activity leaders and managing logistics such as registration, space, childcare, materials and technology, as needed. Program Evaluation Collect data & enter it in program database, Efforts to Outcomes (ETO) With the Prosper Data Team, ensure data collection and reporting tools are in place for collecting and reporting data about: Participant feedback (customer satisfaction) Financial Wellness indicators Goal progress Participation in classes or workshops Financial transactions (transactions in savings program accounts, emergency assistance provided, incentives provided, etc.) Pull reports as needed for program evaluation and reporting to internal and external stakeholders (e.g., grant funders) Use data to determine what aspects are working well, what aspects aren't working as intended, and unmet needs among program participants Minimum Requirements Excellent written and verbal communication skills Excellent organizational skills and attention to detail Ability to develop innovative ideas that address identified client needs Ability to provide compassionate, trauma-informed care to community members from diverse backgrounds Demonstrated commitment to diversity, equity, and inclusion Proficiency in Microsoft Office applications and Office 365 Preferred Requirements Bilingual in English and Spanish Experience in program coordination or experience in social work or case management Working Conditions General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Physical Requirements Position requires sitting with extensive keyboard use and will include carrying materials and supplies for in-person event setup. Compensation $25.00/hour This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time. Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.