Title: Program Monitor (Weekend Evening, Swing) Reports to: Program Manager Unit: Transitional Housing Programs (Safe Haven) FSLA: Non-Exempt Schedule: Saturday & Sunday 4pm – 12am Location: Fairfax Hotel – 420 Eddy Street, San Francisco, CA Hourly Rate: $23.81 / hour About Swords to Plowshares Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org. Job Title Program Monitor (Weekend Evening, Swing) Summary Swords to Plowshares seeks qualified applicants for the position of full-time Program Monitor. The Program Monitor is the gatekeeper to the Residences - enforcing Swords to Plowshares policies to ensure safe, decent housing for residents. Program Monitors oversee daily building activities, provide security, and respond to building and tenant emergencies. They also complete appropriate documentation and work with staff to facilitate treatment and identify program participants’ issues. As the first point of contact for visitors to our properties, Program Monitors are required to exhibit professional, courteous and respectful conduct to residents and building guests, enforcing property rules while creating a welcoming environment. “Safe Haven” is a transitional housing residence for veterans seeking permanent housing or other options to end homelessness as appropriate to their needs. Residency is determined by individual development plans. Residents are not required to participate in treatment, but treatment options are available onsite. This position is located at the Swords to Plowshares Fairfax Hotel Safe Haven Facility, 420 Eddy Street, San Francisco. The Daytime Program Monitor is a full-time, non-exempt position, regularly scheduled for work 4pm-12am Saturday and Sunday . This position reports to the Program Manager. Roles and Responsibilities Ability to appropriately respond to and resolve conflict Monitor daily common area activities of building residents and guests Maintain building security by ensuring consistent desk coverage Screen all visitors entering and exiting the building Plan, prepare and serve daily onsite dinner for Safe Haven program vets, to include clean up Manage food inventory under supervision of Program Manager Maintain accurate and complete documentation, i.e. incident reports, complaints, and daily logs entries Respond to building emergencies in compliance with Property and Program Management requirements Assist tenants in completing work orders, incident reports, and grievances Assist the Program and Property Manager with administrative tasks as directed Maintain a clean and presentable work area, building entry, and lobby Follow all procedures as developed and distributed Perform other duties as assigned Requirements Associate’s degree, High School diploma or GED considered with experience Minimum of two (2) years’ experience working with populations with complex behavioral health and substance use issues, with at least one (1) year in a human service agency. Translatable military experience and skills may be substituted Basic computer proficiency, including email, Microsoft Word, and online applications for timekeeping activities. Good attendance record Organized with attention to detail Ability to manage time efficiently Ability to pass Food Handler’s course upon hire Aptitude for and enjoyment of cooking for others a plus!!! Ability to remain calm and responsive during emergencies Ability to work as part of a team Ability to follow oral and written instructions An understanding of and ability to communicate with diverse types of people Must be able to sit & stand for prolonged periods Must be able to lift 25lbs Employee must be able to perform all functions of the position within what would be deemed a reasonable accommodation Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion Initiative. Salary & Benefits Hourly Rate : $23.81 / hour Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits: Excellent medical and dental packages 403(b) retirement plan with employer contribution 17 vacation days in the first year 12 holidays every year Wellness program Program Monitor (Weekend Evening, Swing) – Safe Haven Swords to Plowshares is an inclusive employer and we are proud of the rich diversity among our staff. How to apply: Please apply directly on the Swords to Plowshares website - https://secure6.saashr.com/ta/6154276.careers?ApplyToJob=587643062 To follow up on your application status you can contact our People Generalist who is in charge of recruiting / leave a message at 415-252-4788 ext. 356 and we will get back to you as soon as we can. Please join us! Diversity, Equity, and Inclusion Statement of Intent: Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable, and inclusive organization. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued. We stand against injustice and discrimination of all kinds. This includes mistreatment based on race, age, color, veteran/military status, language, ethnic background, national origin, ancestry, ability, religion, sexual orientation, gender identity, or gender expression, other status protected by law, and the other qualities/traits that make you unique. We encourage applications from all qualified individuals. Equal Employment Opportunity Statement: At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment. We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974). If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at [email protected]. We’re here to help. Please join us!