**Please Note...Interviews will be conducted in English and the position requires bi-lingual communication (English and Spanish). Please send a CV/resume in English.**

About the Position

At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role is responsible for supporting all creative portions of website and social for clients, ensuring consistent digital branding across the web.

Responsibilities

• Researches clients’ business information and obtains understanding of the industry in preparation for client consultation.
• Collects and develops written content to meet clients’ and SEO objectives and shares with website design and social content teams.
• Conducts over-the-phone client consultation with clients, collecting business information required to build website and social media presence.
• Monitors overall process until sites are live and manages daily tasks and work list. Follows-up and resolves issues and/or discrepancies associated with assigned work/accounts. Ensures client follow-ups and related system updates are timely. Elevates issues or deadlines at risk and completes tracking.
• Acts as point of contact for sales team when additional status updates are required on client website builds and social posts. Escalates customer issues when immediate resolution is identified. Collaborates with team members and internal and/or external partners/suppliers.
• Acts as resource on specific site products (website and social) and features and acts as point person for resolving customer issues for designated areas of expertise. Participates in client acceptance testing and verifies one-off customer issue resolution.

Who We’re Looking For

• Associate's degree (or international equivalent) or equivalent experience, required.
• Strong customer service, communication (verbal and written) skills, and ability to adapt the conversation to the client.
• Excellent organizational, planning, and follow-up skills while managing multiple projects at once.
• Dependable, takes accountability, and ownership.
• Ability to multi-task in a fast-paced production environment, adjust priorities, and adapt to changes in work or procedure quickly.
• Maintains a positive service service-minded attitude
• Must be 18 years of age or older.
• Must successfully complete the pre-employment screening process.
• Previous relevant experience in one or more of the following is a plus: Journalism, Customer service, Sales, Web Design, Copywriting, Advertising, or Marketing.
• Knowledge of best practices for copywriting.
• Excellent written and oral communication skills, and emphasis on proper spelling, grammar, sentence structure, and punctuation.
• Basic understanding of internet components, including web hosting, domain names, websites, and how they connect.

What we offer

Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

• Law benefits
• Private medical insurance covered by us
• Remote work
• Life insurance
• Education subsidy
• Electricity & Internet subsidy
• Flexible extra time off
• Paid time off during winter

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software, and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people who are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, and act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their positions. We value every employee and the authenticity they bring to their role and the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to providing equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.