Responsible for managing and supervising a team of tele callers to achieve sales targets and ensure efficient operations. This involves training, coaching, and motivating team members, monitoring performance, and providing feedback to both individuals and the team as a whole
Key Responsibilities:
Team Leadership: Recruit, train, and supervise sales representatives; provide guidance and motivation.
Sales Strategy: Develop and implement sales plans, quotas, and strategies to meet or exceed business goals.
Performance Monitoring: Track team performance using KPIs and sales metrics; provide feedback and coaching.
Customer Relationships: Maintain and expand relationships with key clients and identify new opportunities.
Reporting: Prepare regular reports on sales performance, market trends, and forecasts for senior management.
Collaboration: Work with marketing, product, and customer service teams to align sales strategies.
Market Research: Analyze market trends, customer needs, and competitor activities.
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