The VP/Head of People is an integral leader within the executive team. Reporting to the President, you are expected to provide executive-level leadership and head the organization’s Human Resources operations. The VP/Head of People plays a key role in the company’s ability to grow, providing impactful long-range strategies for talent acquisition, talent management, employee experience, engagement, career development, and retention, as well as setting legally compliant human resources policies, procedures, and best practices that inspire, motivate and support employees and the success of the organization.

The ideal candidate will have a proven track record of implementing business strategies and guidance by developing high-performing human resources teams and leaders. You will act as a business partner to the executive team, providing counsel and advice on organizational design, change management, performance metrics, and productivity. As a learning organization true to our mission of developing healthcare leaders, your role will be instrumental in designing and implementing a comprehensive performance management, learning, and development strategy for our team members at all levels to develop their careers and professional competencies. The mission for this position is to lead Royal to be the place of realized potential.

As VP/Head of People, you will be a culture champion - developing and enhancing our “Best Place to Work” environment through innovative recruitment branding, praise and recognition programs, DEI initiatives, and career ladder/succession planning in alignment with our organizational mission, vision, and values. You will play a key role as a thought partner with leaders to consistently adapt and improve recruitment strategies by implementing best practices with a market and data-driven approach to decision-making.

Embracing technology, process improvement, and a high level of teamwork and collaboration is in the DNA of Royal’s organizational culture. We rely on Lean management systems supported by data to drive organizational performance. You will play a key role in guiding Royal’s continual improvement and innovative practices to maintain market dominance and drive growth in new markets and service lines.

How You Will Make An Impact

• Continue development of the HR Business Partner role - shift towards strategic HR management, data-driven decision-making, employee experience, talent management, and effective collaboration
• Designing and facilitating learning experiences that unlock the potential for new levels of leadership and innovation.
• Design and collaborate with organizational leaders to implement world-class employee experience through journey mapping and elevating touchpoints
• Evolve talent acquisition and retention practices.
• Lead employment branding, making Royal Ambulance the most well-known and best place to work.
• Creating programs and opportunities for employees to develop their careers and professional and management competencies
• Design, build, and implement a performance management process and assessment design that ties to the goals and metrics of the company
• Coordinate enterprise-wide HR support, collaborating with business partners on key needs and ensuring HR team members offer highly integrated services.

Duties and Responsibilities

• Collaborate with executive leadership on ways to support the mission and vision through talent management, human resource planning, and organization development needs
• Evolve key performance indicators for the organization’s people and talent management, and assess the organization’s success and market competitiveness based on these metrics
• Lead people strategies, ensuring processes, culture, communication practices, and programs create a top employee experience
• Evolve the design and management of the performance management process and system (UKG) that corresponds with the organization’s annual goals and accomplishments
• Leadership development and coaching - Program Design and Ownership
• Designing and facilitating learning experiences that unlock the potential for new levels of leadership and communication.
• Maintain compliance standards vital to the business, its performance, and its reputation as a premier provider across employment, benefits, insurance, safety, laws, and other regulations and requirements rigorously
• Establish data analysis protocols for reliable reporting on HR results, recruitment, retention, churn, engagement, learning and development, and succession planning
• Advanced competitive compensation, benefits, performance appraisal, and employee incentive programs
• Support and Evolve the Company’s Praise and Recognition Program, proposing new, creative initiatives to enrich our culture and acknowledgment of our team members
• Collaborate with the CFO and finance team to analyze investments in human capital-related programs and initiatives
• Participate in professional development and networking conferences and events
• Perform other duties as agreed upon

Management Responsibilities

• Manages, coaches, and develops direct reports, optimizing and scaling the HR department structure and composition to align with the company's goals
• Recruits, interviews, hires, and trains management-level HR staff
• Oversees the daily workflow of the department
• Provides constructive and timely performance evaluations
• Handles discipline and termination of employees per company policies

Education and Experience Qualifications

Education:

• Bachelor’s Degree in Human Resources, Business Administration, or related field required
• Master’s degree is highly preferred

Required Experience:

• At least ten years of human resource management experience is required, with strategic talent management and team development
• Knowledge in the fields of HR, Talent Development, and Change Management
• Knowledge of California employment-related laws and regulations
• Experience with HRIS systems, tools, and best practices

Ideal Experience:

• Leadership development and coaching - Program Design and Support
• Organization Development
• Culture Evolution
• Change management
• Employee Engagement and Experience Design
• Certifications: SHRM-CP, PHR, SPHR, or SHRM-SCP are highly preferred

Professional Qualifications

• Demonstrated success in scaling organizations, aligning talent acquisition strategies with both high-growth business and culture objectives
• Strength in data analytics and skilled in using data analytics to develop insights and drive decisions
• Successful experience in developing programs for career development, performance reviews, recruiting, and succession planning
• Experience in change management and organizational development
• Excellent verbal and written communication skills
• Exceptional project management skills and demonstrated ability to manage multiple priorities
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Thorough knowledge of employment-related laws and regulations
• Knowledge of and experience with varied human resource information systems
• Expert proficiency with Google Suite, UKG, Tableau, Lever, LMS, PM, and related software

Success Attributes

• Proven Organizational Coach
• Exceptional leadership and management style
• Embodies Royal Ambulance's core values
• Strong sense of accountability and work ethic, with outstanding follow-up and organizational skills
• Strategic thinker and skilled problem-solver
• Inspirational, hands-on executive who leads from the front and builds a strong, positive culture
• High emotional intelligence and self-awareness, fostering positive energy and passion for the organization
• Creative and adaptable in developing effective strategies to achieve goals and drive results
• Demonstrates integrity, trustworthiness, and authenticity
• Exercises sound judgment with consistent ethics, discretion, and diplomacy

About Royal Ambulance

Founded by Steve Grau, Royal Ambulance is one of California’s premier mobile healthcare providers, proudly serving the Northern California Bay Area. Since Royal’s inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100+ Ambulances and more than 850+ team members. Over 60 million in revenue a year, Royal has experienced double-digit year-over-year growth during the last 6 years. Transporting more than 90,000+ patients a year, Royal Ambulance is a partner to most major health systems in the greater San Francisco Bay Area region.

For the past 19 years, Royal has been focused on building & improving healthcare transportation solutions through Lean process improvement, data-driven decision-making, and a steadfast focus on positive experiences for patients, partners, providers, and our employees.

While we have evolved into more than just an ambulance company, our core focus on creating an exceptional human experience remains unchanged, and no technological innovation will ever render a caring human touch irrelevant.

This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.