Volunteer Program & Workforce Development Coordinator

Carnegie Science Center, 1 Allegheny Avenue, Pittsburgh, Pennsylvania, United States of America Req #1584

Friday, May 2, 2025

Carnegie Science Center connects people with science, igniting curiosity that endures for a lifetime. Our Science Center integrates science and technology, offering immersive experiences like exploring the human body’s mysteries and diving into river science and wildlife wonders. Embracing the spirit of exploration, we proudly feature Mars: The Next Giant Leap and showcase USS Requin (SS 481) submarine, offering firsthand glimpses into space and history. Beyond these exhibits, visitors can enjoy movies on Pittsburgh’s largest screen, engaging live theater performances, thrilling sports challenges, and the fan-favorite Miniature Railroad & Village®. Committed to inclusivity, our position on Pittsburgh’s North Shore by the Ohio River ensures accessibility for everyone, while our outreach initiatives actively involve Pittsburgh’s vibrant and diverse communities, extending our impact beyond local boundaries to a national scale. Join us as we ignite curiosity and forge deep connections between people and the limitless wonders of science!

This Full-Time position is eligible for the Carnegie Museums' many Benefits.

Please scroll to the bottom of this page to see information on the starting pay rate.

This is a union position.

The Volunteer Program and Workforce Development Coordinator plays a lead role in the development and operations of the volunteer and internship programs, including the recruitment, selection, assignment, training, retention, appreciation, and evaluation of volunteers, interns, and other non-employee team members at CSC.

The Coordinator plays a supportive role with other Workforce Development programs including staff development and recognition initiatives, and supports the larger Service & Engagement Team, performing front-of-house and operational functions when needed.

Qualifications

EDUCATION & EXPERIENCE:

• Bachelor’s degree with at least 2 years’ experience working with volunteer programs or similar personnel management experience preferred, or equivalent combination of education and experience.
  
  

Knowledge, Skills, Abilities

• Excellent organizational, oral and written communication skills.
• Strong attention to detail and time management.
• Experience with computers and various software packages, including Microsoft Office products (Word, Outlook, Excel, PowerPoint), and comfort learning new technologies required.
• Experience in public contact or customer service position preferred.
• A positive attitude and ability to work with a wide variety of people are required.
• Ability to form collaborative working relationships with colleagues required.
• Ability to exercise discretion and confidentiality related to volunteer personnel records, volunteer performance, and disciplinary issues.
  
  

PHYSICAL REQUIREMENTS: Work is primarily sedentary in nature; no special demands are required.

employment training: Two months.

TIME COMMITMENT: Occasional evening and/or weekend hours required.

Principal Accountabilities

• Collaborate with Director of Workforce Development and area supervisors to develop and implement the recruitment, selection, and assignment of adult and teen volunteers, interns, and other non-employees to ensure a program which satisfies the needs of the Science Center and the volunteers/interns.
• Create and facilitate training to orient and familiarize volunteers/interns with the policies and activities of Carnegie Science Center.
• Develop and present staff training on volunteer use and management to better match the skills of the volunteers with the needs of Carnegie Science Center.
• Create and implement volunteer and internship program goals that meet the needs of Carnegie Science Center
• Develop and maintain exemplary working relationships with volunteers, interns, and staff to ensure effective representation and use of volunteers/interns.
• Assists the Director of Workforce Development and area supervisors in the oversight and management of volunteers, such as maintaining volunteer records, including confidential paperwork, and supporting and advising supervisors on proper disciplinary action procedures.
• Represent Volunteer area at team and support staff meetings to ensure representation and team support.
• Develop other projects as requested, i.e. special occasion get-togethers, and volunteer communications.
• Engage in professional development activities to facilitate professional growth and enhance volunteer services.
• Design and implement various evaluation methods, i.e. training evaluations, exit interview, annual performance reviews, and volunteer/intern surveys.
• Responsible for recognition efforts, including the annual appreciation event, Outstanding Volunteer Service Award, hour and year service awards, and National Volunteer Week
• Support and advocate for Carnegie Science Center’s mission, vision, activities, and policies.
• Assist the Director of Workforce Development in monitoring program budgets to assure fiscal sustainability and overall budget management. Works within project budgets in a fiscally responsible manner to meet financial projections and timelines.
• Assist the Service & Engagement Department by providing front-of-house support, as needed, over the course of the year during times of peak visitation (e.g., holidays, special events, group season, etc.).
• Assist the Director of Workforce Development on internal team development initiatives as needed during key times, such as All-Team Meetings, CSC University, and staff recognition programs.
• Perform other duties as required by your supervisor.
  
  

The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment: Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal Record Check FBI Fingerprint Criminal Background Check Obtaining the required clearances is completed as part of the new hire process.

Carnegie Museums is an Equal Opportunity Employer

The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.

• GUIDANCE ON ESSENTIAL FUNCTIONS: The Americans with Disabilities Act (“ADA”) requires employers to consider and accommodate qualified individuals with disabilities. An individual is qualified if he or she can perform the essential functions of a job with or without reasonable accommodation. An essential job function is any task that is a fundamental part of the job. When considering essentiality, one must focus upon whether the function is essential to this particular job and not to the department as a whole. Some additional guidance on essential functions follows below. Please note that the following guidelines are non-exhaustive. If you have any questions or need additional guidance, please contact Human Resources. A. Is the function required to be performed on a regular basis? If the function is rarely performed, it may not be essential. B. Is the function highly specialized? Is the incumbent hired for his/her expertise or ability to perform the function? The need for special expertise is an indication of an essential function. C. Does the position exist, at least in part, to perform the function? If so, the function is more likely to be essential. D. How much time is spent performing the function and how often? Note that even functions performed 10% of the time could be essential if they are required on a regular basis. E. Would elimination of the function fundamentally alter the job? If so, the function is more likely to be essential. F. What are the consequences of not requiring the incumbent to perform the function? If they are significant, the function is more likely to be essential. G. Are there a limited number of employees among whom the performance of the function could be distributed if the incumbent could not perform it? If so, it is more likely to be essential.
  
  

Other details

• Job Family Vacation Category I
• Pay Type Hourly
• Hiring Rate $19.00
  
  

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