It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers. Qualifications: * Bachelor's degree (BA/BS) or an equivalent combination of education and experience * Minimum of two (2) years' experience in volunteer coordination, preferably in a health care setting * One (1) year supervisory experience strongly preferred * Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources * Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence * Strength in attention to detail and organizational skills * Program development and implementation skills * Must be able to interact successfully with clients, families and other agencies to present a positive and professional image * Bi-lingual preferred * Previous experience in health care and/or social services setting preferred * Excellent telephone and computer skills * Mobile Driver - Valid driver's license and automobile insurance per Company policy * Ability to travel in community * Ability to take initiative and work independently Competencies: * Satisfactorily complete competency requirements for this position. Responsibilities of all employees: * Represent the Company professionally at all times through care delivered and/or services provided to all clients. * Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs. * Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. * Complies with Company policies, procedures and standard practices. * Observes the Company's health, safety and security practices. * Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company. * Uses resources in a fiscally responsible manner. * Promotes the Company through participation in community and professional organizations. * Participates proactively in improving performance at the organizational, departmental and individual levels. * Improves own professional knowledge and skill level. * Advances electronic media skills. * Supports Company research and educational activities. * Shares expertise with co-workers both formally and informally. * Participates in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: * Meets standards of practice of the Volunteer Services Department. * Recruits volunteers through community networking activities and marketing efforts. * Screens potential volunteers through intake calls and interviews, and in training. * Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles. * Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition. * Participates in volunteer-related special events, committees and task force groups. * Maintains records of volunteers, ensuring that all file requirements are met and kept current. * Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG). * Performs other duties as assigned. This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.