BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. We are a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide.

Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things.

Headquarters in Brussels with a strong presence in Africa, Americas, Asia, Europe and Middle East. We have regional offices in Madrid, Dubai, and Singapore, a satellite office in Beijing and local representation in Bern, New Jersey, Miami, Montevideo, and Toronto.

Pioneering into the future of Next Generation communications. We have achieved a series of World’s Firsts successes with the launch of the first LTE Roaming relation or the first VoLTE International call between Europe and Asia, to name a few.

With a diverse and multicultural team of about 600 employees, we continuously strive to provide customers with the highest level of quality, reliability, and interoperability, enabling them to maximize their end-user value.

Task Description

Network and Systems Engineer – Voice and Cloud Communication

BICS is looking for a Network and System Engineer to support our Voice and Cloud Communication Value Streams in delivering state of the art solutions.

The candidate must have a great understanding of general Voice technologies and have working knowledge in SIP trunking implementations.

Based on business, technical, operational, and regulatory requirements, the Value Streams are designing and implementing network solutions and OSS systems within the Voice and Cloud Communication domains.

We think out of the box and challenge existing solutions. Delivering scalable solutions with high performance and processing large volumes of data is one of the daily challenges we are facing.

BICS is one of the world leaders in providing international communication connectivity and services (Voice, SMS, and Capacity).

Roles And Responsibilities

• Lead and contribute to the analysis, design, development and implementation of network solutions and OSS systems (Operational Support Systems) based on business, technical, operational (provisioning, service assurance) and regulatory requirements.
• Implement solutions following defined objectives, budget, effort, and timing while ensuring an optimal balance between third party vendor solutions and internal development and integration work.
• End-to-end responsibility on actions across the project life cycle from requirements phase up to launch into production environment.
• Evaluate systems performance level and propose enhancements to improve performance and capabilities when appropriate.
• Analyse and assess technical solutions and evolution to fulfil business, regulatory and operational (functional and capacity) requirements considering cost, time to market and quality. Evaluate and recommend evolution steps based on current and future technology capabilities.
• Participate in small to medium size implementation projects (from an end-to-end perspective), collaborate with different stakeholders (product management, operational teams, external suppliers, and IT & network colleagues).
• Involved in and coordinating activities related to design, implementation, testing and rollout of technical platforms and Operational Support Systems.
• Generate methods and procedures and technical documents regarding technical solution and evolution (architecture, impact analysis) to be used by different operational teams.
• Participate in the implementation of technical solutions in collaboration with operational teams.
  
  

Your Profile

Technical Skills

• In depth understanding of network switching and routing as related to a Unified Communications and Voice over IP networks
• Working knowledge on SIP-trunking implementations
• Strong technical knowledge in the following protocols: SIP, ENUM, INAP and HTTP
• Knowledge of Unified Communications and Voice over IP in secure computing environments (designing secure APIs, SSL/TLS, etc)
• Unix / Linux knowledge
• Good analytical skills, and ability to use tools like Wireshark, Splunk, and other means for analytic root cause analysis
  
  

Human Skills

• Fluent in written and spoken English
• Taking ownership and determination to deliver within time and expectation
• Ability to explain technical concepts and adapt it to the audience
• Presentation skills
• Self-learning: Eager to learn, quickly understands existing solutions and – if required – fast learning in an autonomous way
• Team player: communicate, share and collaborate
• Good planning & organization skills
• Analytical thinking & problem-solving skills
• Customer oriented
• Familiar with agile development processes and/or tools
  
  

Following skills are a plus:

• Experience in the (international) Wholesale Telecom Business.
• Working knowledge on Metaswitch Perimeta SBC, Ribbon SBC (SBC5K and SWe) and Softswitch, NetNumber TITAN
• Working knowledge on LRF (Location Retrieval Function) implementations for emergency call handling
• Working knowledge on FreeSWITCH application server
• Experience with multiplatform unified communications, collaboration, cloud telephony service Knowledge on API technologies
• Knowledge on SIP Registrar/Authentication mechanisms
• Knowledge on VoLTE
• Familiar with STIR/SHAKEN concepts
• Knowledge on BYOC (Bring Your Own Carrier), PSTN and call centres concepts
• Expertise with unified communication and collaboration platforms (e.g. MS Teams)
• Good understanding of telephony concepts (e.g. PBX, circuits, dial plans, routing
  
  

Why BICS?

• We are international, diverse, and inclusive: You will be part of a very diverse and international team. The BICS team counts around 55 different nationalities. Get to know about other cultures while interacting with your colleagues globally.
• Our company culture is strong: You will be working in a dynamic environment where we encourage our people to embrace a Growth Mindset and empower them daily to bring new ideas, experiment and collaborate towards efficient innovation.
• We invest in our people: From talent programs and mentorship possibilities to Learning and Development channels, but also a strong emphasis on internal mobility, we foster an environment where upskilling, career coaching and leadership development will help you maximize your potential.
• Remote and flexible working are part of our DNA: We believe in the power of flexibility and autonomy. Our people make their own work arrangements, they generally come to the office 2 days a week and are free to work from home the rest. We also allow our employees to work 10 working days a year from their travel destination.
• Our list of benefits is exhaustive: Because we know the offer makes a difference, our salary package is more than attractive:
• A competitive base salary and short-term incentives (a yearly bonus linked to individual and company performance)
• Comprehensive insurances including hospitalization insurance, outpatient care insurance, life insurance, disability insurance and travel insurance, fully funded by BICS
• A supplementary pension plan, fully funded by BICS
• A flexible mobility package including a company car or car allowance, a mobility budget for flexible commuting including a fuel card, bike lease options, etc
• A telco offer including free internet at home, budget for a mobile phone, a monthly phone plan and many discounts on the Proximus products catalog
• Additional benefits such as meal and eco vouchers, 32 vacation days, corporate discounts through Benefits@Work,…
• Wellbeing at work: yoga and pilates classes, corporate events, etc.
  

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