​Key Responsibilities:

• Check and respond to emails promptly and professionally, ensuring effective communication with clients and team members.

​• Handle calls and inquiries with professionalism and empathy, offering ongoing client support and addressing concerns.

• Manage calendars and schedule appointments for staff or clients, coordinating meetings and consultations.

• Assist in general administrative tasks such as processing payments and maintaining client records.

• Oversee the intake process, including collecting necessary information from clients and entering it into the relevant systems.

• Maintain and update booking and scheduling software, including appointments, client information, and service offerings.

• Manage and update client information within the system, ensuring confidentiality and compliance with privacy regulations.

• Assist with other administrative duties as assigned, contributing to team efforts and ensuring smooth operations.

​• Ensure smooth communication between clients, team members, and service providers.

Required Qualifications:

• Proven experience as an virtual Medial Assistant, Administrative Assistant, or in a similar role.

• Strong organizational skills with the ability to manage multiple tasks and meet deadlines efficiently.

• Excellent communication skills, both verbal and written, with a professional and empathetic approach.

• Strong knowledge of US medical billing systems and insurance credentialing.

• Experience of patient scheduling and appointment.

• Experience with scheduling software and administrative tools (e.g., Microsoft Office Suite, Google Suite, scheduling tools like Calendly, and CRM software).

• Strong attention to detail and the ability to maintain accurate records.

• Experience working in a client-facing role and managing client relationships.

• Ability to maintain confidentiality and uphold ethical standards.

• Comfortability with online tools and working in a paperless environment.

Skills & Attributes:

• Self-motivated and dynamic individual with the ability to work independently and under pressure.

• Excellent time management skills, with the ability to prioritize tasks effectively.

• Tech-savvy, familiar with office software such as Microsoft Office, Google Drive, Gmail, Dropbox, and scheduling software.

• A process-oriented mindset with an appetite for innovation and simplicity.

• Strong problem-solving skills with the ability to juggle multiple projects efficiently.

• Highly empathetic and compassionate in client communication, providing support where needed.

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