Leadership

Rocky Hill, CT

ID: 14416-128

Full-Time/Regular

Vice President of Field Service

Location: Northeast Territory - Covering Philadelphia PA, Hartford CT, Boston MA, Pittsburgh PA, Cleveland OH, Columbus OH, Baltimore MD| Travel ~40%

Supporting: 30 Locations, 12 Directors, 125 employees

Pay Range: $155,000 to $175,000. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Be a Leader in Transforming Lives. Join Numotion.

At Numotion, we empower people with disabilities to actively participate in life through customized mobility and medical solutions. As the nation’s leading provider of Complex Rehabilitation Technology (CRT), we help thousands of individuals each year live with greater independence, dignity, and purpose. Our success is driven by a passionate team and a commitment to diversity, equity, and inclusion.

We’re searching for an experienced, forward-thinking Vice President of Field Service to lead and scale our service operations across a major U.S. territory. This is a pivotal executive role responsible for driving customer satisfaction, operational excellence, employee engagement, and business growth.

What You’ll Do

As the VP of Field Service, you will:

• Lead and inspire a high-performing regional service team across multiple branch locations.
• Define and implement service strategies that improve quality, efficiency, and customer satisfaction.
• Oversee operational budgets, KPIs, and long-term business objectives to ensure profitability and growth.
• Champion process standardization by deploying best practices in repair and service across your territory.
• Collaborate with Sales and Operations leadership to deliver a seamless, high-quality customer experience.
• Serve as a thought leader by staying informed on CRT industry trends, funding models, and healthcare compliance requirements.
• Foster a culture of inclusion, accountability, and continuous improvement across your teams.
  
  

What You Bring

Required Qualifications:

• Bachelor’s degree in business, healthcare, or related field (or equivalent experience)
• 7+ years in operations management, with increasing leadership responsibility
• 5+ years leading multi-site teams in healthcare with responsibility for:
• Functional & strategic aspects of multi-location operations
• Management and development of teams
• Leadership & organizational development
  

Preferred Experience & Skills

• Track record of developing and coaching leaders of leaders
• Results oriented – has driven consistent results over time by leading and working with multiple levels and areas of an organization
• Demonstrated ability to thrive in a matrixed environment, collaborating with cross functional team members.
• Proven ability to act as a change agent and change embracer within a rapidly changing environment.
• Prior experience working in durable medical equipment industry.
• Previous experience with healthcare accreditation process and business requirements
• Forward thinking – identifies current trends and uses to develop macro-level strategies and efforts to address.
• Exceptional relationship building skills, enabling you to build trust quickly and collaborate across functional levels, to get aligned around the execution of shared goals.
• The ability to develop and execute multiple priorities and approaches to meet objectives. Excellent interpersonal, communication, and organizational skills
• Proficiency in Microsoft Office Suite
  
  

Physical Work Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects.
• Ability to work over eight hours in a work day, and over 40 in a work week as necessary.
• Ability to travel approximately 40% of the time.
• Willingness to travel for 1-week increments
• Ability to read and to understand and carry out written and verbal instructions.
• Must be able to perform bending, twisting, stooping, and reaching, and lifting of equipment weighing up to 40 pounds.
  
  

Why Numotion?

• Mission-driven culture: Make a real impact on the lives of people with disabilities.
• Diverse & inclusive team: We welcome all backgrounds, experiences, and perspectives.
• Career growth: Opportunity to lead, innovate, and grow within a national industry leader.
• Comprehensive benefits: Medical, dental, vision, 401(k), life and disability insurance, and more.
  
  

Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.