Vice President, Client Operations

RUTH, the newest agency within Daniel J. Edelman holdings, is on the lookout for a dynamic VP of Client Operations to support our Operations Lead with client operations and project management across client account(s). Named after the courageous matriarch of the Edelman family, Ruth, our agency blends tradition with forward-thinking strategies to drive success in today's dynamic market.

As the VP, Client Operations at RUTH, you'll be the glue that holds our day-to-day integrated account teams together, managing everything from setup to delivery, including financial management, process optimization, casting, and more. We're seeking someone who's highly motivated, organized, and collaborative, with strong communication and problem-solving skills, and a deep understanding of agency integration.

What You'll Do:

• Be a Strategic Operations Leader: You'll be a go-to day-to-day person for operations across your accounts and portfolios, making solid decisions in partnership with Operations Lead.
• Facilitate Integration: Ensure that we’re building and operating cross-functional integrated teams from the outset; inclusive of earned, creative, paid, social, influencer, strategy and more.
• Build Relationships: Establish and sustain key relationships with agency leadership, team members, clients, and operational partners.
• Drive Process Development + Improvement: Partner with the Operations Lead to implement ongoing process improvements and respond to changing business needs.
• Lead Onboarding: Educate team members on roles, responsibilities, processes, and templates.
• Facilitate Best Practices: Work across multiple teams and/or workstreams to ensure operational excellence.
• Mitigate Issues: Proactively solve problems and share insights with the team.
• Mentor New Project Managers: Help grow our team by mentoring new project managers.
• Optimize Infrastructure: Help to scale our operational infrastructure to match business growth.
• Manage SOWs: Develop and maintain SOWs with input from integrated team members.
• Review Financial Health: Collaborate with the Client Finance team to ensure financial health and adherence to guidelines.
• Plan Capacity: Manage team utilization and capacity planning for efficient resource distribution.
• Integrate Innovation and Technology: Incorporate new technologies and innovative solutions to enhance project management processes.
• Establish Client Feedback Loop: Regularly gather and analyze client feedback to continuously improve service delivery.
• Promote Sustainability Initiatives: Implement and advocate for sustainable practices within project management.

What You'll Bring:

• Experience: 10+ years in Project Management or Operations, with agency experience; partnering across various functions.
• Certifications: PMP certification is a bonus.
• Project Diversity: Experience with various project types and deliverables within Agency setting.
• Financial Skills: Strong financial management skills.
• Communication: Excellent written and verbal communication skills.
• Tech Savvy: Proficiency in Microsoft Excel and other reporting systems.
• Growth Mindset: Curiosity and a “get stuff done” attitude.
• Integrity: Unwavering professionalism with confidential information.
• Approachability: A calm, solution-oriented demeanor under pressure.
• Autonomy: Comfortable working independently while managing up.
• Social Skills: Patience, collaboration, and a positive attitude.
• Humor: A smile, sense of humor, and some well-timed sarcasm.
• Leadership Training: Experience in leadership training or development programs.
• Diversity and Inclusion: Proven track record in promoting diversity and inclusion within teams.

Join us at RUTH and be part of something exciting!