Who we are: Westwood Regional Veterinary Hospital is proud to serve Westwood , NJ and surrounding areas. We are dedicated to providing the highest level of veterinary medicine and friendly compassionate service. We believe in treating every patient as if they were our pets. We are a rapidly expanding state of the art full service, AHAA accredited hospital offering things like CT, Stem Cell/ PRP Therapy, Orthopedic surgeries, Hyperbaric Chamber/ Pet Rehabilitation and Wellness, flexible daycare-boarding and more. We offer a dynamic and rewarding culture for all of the candidates who are thinking about joining the family! We are seeking individuals who are passionate about animal care and are highly motivated. Applicants should possess excellent interpersonal skills as well as problem solving skills. Duties Include: · Greet clients and their pets and complete the appointment sign in process which can include inputting and retrieving information from the computer, confirming the reason for appointment, confirming contact information, letting medical team know the patient has arrived and escort clients to exam room when applicable · Assisting clients with check out including but not limited to: ensuring services and product sales are correctly accounted, handling money, processing credit and debit cards, setting future appointments for follow up visits · Assist in cleanliness and maintenance of the hospital to ensure a great client experience · Minimum one to two years customer service experience · Maintains a professional appearance and attitude · Processing faxes · Be able to multi task efficiently · Able to identify potential emergencies and schedule appointments appropriately · Answer phone calls from clients requesting appointments, proper protocol to release blood work to clients, medication refills and more Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution Keeping records of customer interactions, transactions, comments, and complaints Providing accurate,valid and complete information by using the right methods/tools. Skills: - Proven customer support experience or experience as a client service representative - Strong phone contact handling skills and active listening - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Ability to analyze situations and provide solutions Job Type: Full-time Pay: From $17.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: 8 hour shift Weekend availability Ability to commute/relocate: Westwood, NJ 07675: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 1 year (Required) Work Location: In person