JOB TITLE: Venue Operations Manager (North America Region)

START DATE: ASAP

JOB TYPE: Full-time (Including occasional weekend work)

BASED: East Coast (Flexible)

TYPE OF WORK: Events/Office-Based/Remote Working/Logistical

EXPERIENCE LEVEL: 2+ years event experience at managerial level

A fantastic opportunity has arisen for an experienced, motivated and hard-working individual to join the Operations Team at RunThrough USA. We are looking for a candidate to create, manage and support the delivery of cutting-edge and professional mass-participation running events. You shall complete the daily tasks of event management to include, but not restricted to, venue outreach, venue management and ensuring high-standards are maintained in relation to preparation and delivery of events.

Job Title: Venue Operations Manager

Overview:

The Venue Operations Manager oversees all aspects of venue operations and event execution, ensuring seamless planning, compliance, and on-site management. This role requires a strong focus on vendor relations, business operations, budgeting, and staff coordination. The position plays a critical role in RunThrough US strategic growth initiatives by managing relationships with venues, vendors, sponsors, and partners while ensuring a high-quality runner experience.

Key Responsibilities:

1. Venue & Event Village Management

• Manage day-to-day venue operations, including venue selection support, logistics, and equipment setup/breakdown.
• Oversee event layout planning to ensure smooth operations and accessibility.
• Ensure all permits and local regulations are met for each event.
• Conduct site visits to assess and prepare venues before events.

2. Vendor Management

• Coordinate vendor relations, including service agreements, pricing negotiations, and tracking deliverables.
• Ensure timely rental and purchase of event supplies, equipment, and services.
• Collaborate with vendors to address issues before, during, and after events.

3. On-Site Event Execution

• Lead on-site event management, including staff coordination, logistics, and emergency protocols.
• Oversee race-day operations, including packet pickup, course setup, and finish line logistics.
• Ensure smooth execution of race weekend logistics (Saturday & Sunday), including coordinating volunteers and responding to real-time needs.
• Participate in pre-event conference calls and planning meetings with staff and stakeholders.
• Reimbursement for travel and lodging when required for out-of-town events.

4. Staff & Volunteer Outreach & Coordination

• Research and recruit volunteers, partnering with schools, clubs, and local organizations.
• Manage scheduling, training, and placement of volunteers across events.
• Lead volunteer orientations and trainings to ensure preparedness.
• Serve as the main point of contact for all volunteer-related inquiries before, during, and after events.
• Track volunteer participation, hours, and feedback for reporting purposes.

5. Training & Development

• Conduct quarterly staff training on policies, procedures, and operational updates.
• Ensure all team members are familiar with venue logistics and emergency protocols.
• Facilitate post-event debriefs to identify areas for improvement.

6. Business Growth

• Researching new venue locations
• Reaching out to venues and sending documentation

Requirements:

• 2+ of experience in event/venue management or special events coordination.
• Strong organizational skills, with the ability to manage multiple projects and deadlines.
• Experience in vendor relations, budgeting, compliance, and financial management.
• Excellent communication skills and the ability to collaborate with cross-functional teams.
• Ability to travel as needed for site visits, venue selection, and race weekend execution.
• Comfortable working long hours, including weekends and race days.