If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact [email protected] subject Workday Candidate Login When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS. Thank you! NOTICE: For EMEA Jobs, please review the Privacy Policy here Job Responsibilities: The Vendor Project Manager provides leadership to Welocalize employees (for example localization QA testers/reviewers) working onsite on client premises to ensure that projects are executed successfully and in a timely manner. The VPM serves as a liaison between Welocalize and the client to most effectively meet the client's needs and goals. * Work with the client and other project managers to coordinate testing efforts and schedule resources for projects in multiple labs/locations * Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation * Collaborate with project managers, testers and producers to keep testing schedules on track * Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups * Receive new candidates from recruiters and make decisions to invite them for tryout or present them to the client * Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility * Manage onboarding procedures for new testers/reviewers * Provide technical and general linguistic training, coaching and guidance to address performance concerns and improve speed and quality of testers'/reviewers' work * Compile and maintain training materials and operating guidelines * Respond to testers'/reviewers' scheduling requests and other needs or issues * Gather information and feedback from testers/reviewers about performance, workload management, and any work-related issues * Actively seek feedback from the client about the team's performance; identifying challenges and inefficiencies in workflow and systems; and discussing areas of improvement * Work with the client company managers and producers to improve and streamline the localization/reviewing process, driving efficiency and effectiveness * Devise plans of action that engage multiple stakeholders to achieve desired results * Schedule team meetings as needed * Promote team-building activities during and after work hours * Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning * Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training * Assist project managers and producers on various tasks * Ensure the safety and well-being of Welocalize employees on client premises (for example during emergency situations) Additional Job Details: * Natural leader who easily gains respect from and motivates team members * Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting * Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups * People management experience * Excellent command of written and spoken English * High level of integrity and ability to handle information with discretion, discerning when confidentiality is important * Genuine team player who puts team first * High level of responsibility, ownership and accountability * Conflict management and mediation skills * Ability to stay calm under pressure and when facing conflicting demands from various stakeholders * Ability to address groups of 10-100 * Ability to think strategically * Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines * Keen sense of judgment when prioritizing tasks and managing delivery of communications * Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment * Experience providing trainings to people individually and in groups, in technical and other skills * Ability to present complex tasks in a simple and clear manner * 2+ years experience in the QA, localization or globalization industry * Bilingual * In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office * Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience Pluses * Project management experience and/or training * Multilingual * Knowledge of basic HTML and Unicode * Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.) * Experience writing and editing QA plans * Familiarity with photo editing and desktop publishing * Training in conflict resolution or mediation