Diagnose PC issues, troubleshoot problems, to ensure the functionality and reliability of PC laptops.
Support system Engineering team for field issue reproduction and validation.
Troubleshooting of reported issues, including general triage & debug
Coordination with key stakeholders from development teams, architects and test engineers for resolution of open issues
Work with architects on new proof-of-concept feature setup and validation execution.
Collection and analysis of debug logs, analyzer logs including Logic Analyzer, USB Analyzer, PD Analyzer, and DP Aux Analyzer
Provide weekly status reports for reported issues and progress and validation progress report for proof-Of-Concepts features to distribute to relevant stakeholders.
Complete all test requests on time or communicate revised schedule if necessary.
Submit all bugs into tracking tool and be able to accurately classify severity level.
Capable of performing ad-hoc testing on any new software or hardware components and help develop test plans for these components.
Ability to work on multiple projects or tasks and complete on schedule.
Provide periodic updates to team lead with status of component qualification status.
Provide feedback to test leads on modifications or improvements needed to test plans and/or test requests.
Build, maintain and upgrade testing systems based on testing requirements.
Understand and utilize all software tools that are required such as bug tracking tools, databases, etc. Knowledge of PC hardware and software
Able to work independently with minimal instructions.
Excellent analytical and problem-solving skills.
Experience working well with partners, internal and external.
Excellent written and verbal communication skills, Collaboration and communication skills
PC related knowledge
Tester experience
Experienced with Windows OS & Driver Installation.