Job Description

As a UX Researcher 2 for Nordstrom, you’ll partner with stakeholders (designers, product managers, business owners, engineers) to define research needs for a medium to large sized project in our store and corporate employee space. This will include planning and conducting research; analyzing and presenting findings; and strongly advocating for the user during all phases of the feature/product design process. You are a system-level thinker and an expert across a variety of qualitative and quantitative methods, but are not limited by them and can develop original research to tackle complex issues that arise.

A day in the life…

• Work closely with product and business teams to identify their actionable research questions, and identify or invent the correct methodology to address them
• Proactively identify research opportunities to drive the progression of the program
• Evaluate existing or proposed functionality across a variety of platforms (e.g. POS devices, smart phone, tablet, desktop)
• Conduct generative research to inform the product’s direction
• Map, write and maintain process and/or system documentation for research initiatives
• Manage the testing process, including acquiring any necessary assets and collaborating with internal recruiting teams
• Translate user needs into effective, valuable solutions
• Communicate results and illustrate suggestions in compelling and creative ways
• Work with other groups to ensure solutions are customer-centric
  
  

You own this if you have…

• Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology or a related field (Master’s preferred)
• 3+ years’ experience planning and conducting user research
• Demonstrated fluency in a wide variety of user research methodologies (e.g. usability studies, 1:1 interviews, focus groups, heuristic evaluations, task analysis, site visits, surveys, etc.)
• Fluent with usability practices and theory
• Experienced administering moderated and unmoderated remote testing using various meeting and testing software preferred
• Demonstrated ability to alter your approach according to technical limitations and changes in business priorities
• Experience with Agile development process preferred
  
  

We’ve got you covered…

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
  
  

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $103,000-$188,500 annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf