Overview

The Utilities Program Manager is responsible for managing utility program implementations, improvements and the overall success of Suns utility programs. They collaborate with utility partners to create and maintain project schedules and foster communication between internal customers and vendor partners. Additionally, the Utilities Program Manager ensures partners and vendors are adhering to contract terms by periodically auditing invoices.

Job Duties

• Oversees utility management including water/sewer, trash, electric, gas, cable, NUBS, re-bill, solar, vendors, and operators.
• Manages relationships with all utility partners and vendors by holding recurring meetings, documenting notes/actions plans and then following up on action plans and items.
• Manages physical and systematic utility implementations with feedback to/from operations teams.
• Partners with the Utilities and Resources Analyst to identify additional utility income or expense savings opportunities across the portfolio and makes recommendations to leadership based on findings.
• Partners with the Utilities and Resources Analyst to identify properties that could benefit from infrastructure improvements including new meter reading systems.
• Collaborates with RVP/DVP and utility vendors to negotiate contracts for improvements and leads the execution of them.
• Tracks expected cable income checks/deposits and leads collection efforts to pursue missing payments.
• Manages and pushes penetration rates on bulk amenity cable programs.
• Leads bidding out process of national utility partners and formulates contracts for VP/SVP signature.
• Partners with Director of Sustainability to ensure sustainability team has required energy and utility information for reporting.
• Collaborates with community management on installation of improvements, strategy with utility billing, metering, and other utility related programs that may be in existence at the community.
• Reviews and approves multi-property and enterprise-wide utility payables.
• Partners with SVP, Property Services and Manager, Utilities & Property Projects as subject matter expert (SME) for all utility-related items on Sun's property management software.
• Manages, addresses, and closes out all email support requests and Zendesk tickets relating to utility systems, programs, and managed vendors.
• Other duties as assigned.
• 12. Collaborate with Strategic Sourcing on bidding out process of national utility partners and formulates contracts for VP/SVP signature.
  
  

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Business (Preferred)
• 2 years vendor management experience
• 6 months financial analysis experience
• 2 years program management experience
• 6 months utilities management experience
• Excellent written and verbal communication skills
• Advanced computer proficiency with the ability to use the Microsoft Office Suite, email, internet
• Highly organized and detail-oriented
• Strong organizational and analytical skills
• Knowledge of program/project management tools and procedures
  
  

Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
  
  

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