At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a User Training and Documentation Specialist to join our UniQue team.

What will you be doing in this role?

• Provide training and support to users and stakeholders on IT system functionalities.
• Develop and maintain documentation for system features, workflows, and procedures.
• Perform functional analysis of existing and new features within IT systems.
• Conduct testing activities, ensuring quality and alignment with business requirements.
• Collaborate with IT officials to coordinate tasks and share expertise.
• Contribute to the evolution and improvement of system functionalities.
• Stay up to date with state-of-the-art IT solutions and methodologies to recommend improvements.

What do you need to succeed in this position?

• Master's degree in IT or related field with minimum 7 years of relevant experience (or Bachelor's degree with minimum 11 years of relevant experience).
• Experience in the creation of IT tutorials.
• Proven experience working on the functional side of IT projects in collaboration with business users, using tools such as JIRA.
• Prior involvement in user support, functional testing, IT systems documentation, or user training.
• Ability to draft documentation and web pages, using platforms such as Confluence and SharePoint.
• Ability to create video tutorials to support training and documentation.
• Experience working proactively with business users throughout the entire lifecycle of IT systems.
• Strong IT background with a good understanding of what is technically feasible.
• Ability to communicate effectively with development teams to share user feedback and requirements.
• Experience in the legal domain is considered an asset.
• Very good knowledge of written and spoken English is required (B2). Knowledge of French will be an advantage.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.