Overview

Languages

English

Education

• Bachelor's degree
  
  

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk
• Telecommunications industry
  
  

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  
  

Supervision

• 5-10 people
  
  

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Internet
• Wireless networks
  
  

Additional information

Security and safety

• Basic security clearance
  
  

Transportation/travel information

• Public transportation is available
  
  

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
  
  

Own tools/equipment

• Computer
• Printer
• Internet access
  
  

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
  
  

Benefits

Other benefits

• Other benefits