Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  
  

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Computer hardware or software retailer/wholesaler
  
  

Responsibilities

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
  
  

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
  
  

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
  
  

Support for youths

• Participates in a government or community program or initiative that supports youth employment
  
  

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
  
  

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers
  
  

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities