Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Asset languages
Work setting
- Computer hardware or software retailer/wholesaler
- Willing to relocate
- Help desk
- Private company, corporation or industry
- Office building
- Private sector
- Transportation - road/rail/marine
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Record cargo information, hours of service, distance travelled and fuel consumption
Supervision
Experience and specialization
Computer and technology knowledge
- Android
- Jira
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Mail server software
- Communication software
- MS Office
- MS Windows
- Shopify
Area of work experience
- Quality assurance or control
- Purchasing, procurement and contracts
- Fleet management
Area of specialization
- Mobile equipment
- Shipping and receiving
Additional information
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Repetitive tasks
- Attention to detail
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Long term benefits
- Maternity and parental benefits
Other Benefits
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Parking available
- Travel insurance
- Variable or compressed work week
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Support for newcomers and refugees
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Does not require Canadian work experience
Support for youths
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
- Offers mentorship, coaching and/or networking opportunities for Veterans
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Support for mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching and/or networking opportunities for mature workers
- Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)