Responsibilities

About the Team

The success of TikTok's data business model hinges on the supply of a large volume of high quality labeled data that will grow exponentially as our business scales up. However, the current cost of data labeling is excessively high. The Data Solutions team is built to understand data strategically at scale for all Global Business Solution (GBS) business needs. Data Solutions Team uses quantitative and qualitative data to guide and uncover insights, turning our findings into real products to power exponential growth. Data Solutions Team responsibility includes infrastructure construction, recognition capabilities management, global labeling delivery management.

About The Role

Crowdsourcing Specialist will serve as a bridge between project delivery, and the crowdsourcers. They will work collaboratively with BPs and requestors, to understand the intricacies of labelling for each business line, assessing current and incoming projects for suitability, blockers faced, and creatively problem solved for workarounds to help maximise utilisation. Crowdsourcing specialists will take ownership of recruitment, onboarding of crowdsourcers, including ensuring timely delivery of tasks.

Responsibilities

• Recruitment - Develop and implement strategies to recruit talented crowdsourcers to ensure a diverse pool of candidates;
• Onboarding - Lead the onboarding process for new crowdsourcers, ensuring they understand project expectations, workflows, and tools;
• Delivery - Source, manage and track the delivery of labelling tasks, ensuring crowdsourcers meet project deadlines and quality standards;
• Crowdsourcer support - Offer ongoing support to crowdsourcers, addressing any questions, concerns, or technical issues;
• Performance improvement - Track the performance of crowdsourcers and collaborate with project managers to improve task specifications and optimize workflows.
  
  

Qualifications

Minimum Qualifications

• 1-3 years experience in operation and mass hiring;
• Strong project management and cross-department communication skills;
• Strong analytical skills, aptitude to independently learn new technologies;
• Fluent in English (written and verbal).
  
  

Preferred Qualification

• Excellent problem-solving, task prioritization, follow-up, and eager learner;
• Ability to use SQL and scripting languages (Python, R) are preferred;
• Good information analysis, data deep dive and interpretation capability.
  
  

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.