WHO WE ARE: Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our customers. Mariners build for change. Like SHIFT Energy, our energy management and decarbonization company. Or East Valley, created to scale social economic impact in our communities through investment and mentorship of emerging change-makers and their companies. Mariner’s purpose has always been to be a great, everlasting technology company and the core values that guide us every day are: OUR VALUES We care for our team. We care about the impact we have on our community. We serve by solving complex problems. We grow because growth fuels opportunities. We innovate always and everywhere. We build a business that lasts. OVERVIEW OF THE ROLE: We are seeking a highly skilled and experienced Senior Service Designer to join our team.This role requires a deep understanding of service design principles, a strong analytical mindset, and the ability to collaborate effectively with stakeholders at all levels. WHAT YOU’LL BE DOING IN THE ROLE: Contribute to and manage service design projects, ensuring that deliverables meet user needs and align with business objectives. Conduct user research to gain insights into customer behaviors, needs, and challenges. Use this data to inform design decisions. Create customer journey maps and service blueprints to visualize and improve user experiences across various touchpoints. Work with product managers, UX designers, developers, and other stakeholders to ensure seamless integration of service design principles into the overall service offering. Develop prototypes to test and validate service concepts. Gather feedback and iterate designs to improve service quality. Analyze existing service processes and identify areas for improvement, focusing on efficiency and user satisfaction. Clearly document design processes, decisions, and outcomes to ensure transparency and facilitate communication across teams WHAT SKILLS / QUALIFICATIONS YOU’LL NEED TO DO THE JOB: Mandatory Proven experience as a Senior Service/UX Designer, ideally services with a digital component (ie. onmi-channel) Certification/training in Service Design, Human-Computer Interaction, User Experience (UX) Design or related disciplines Experience in journey mapping, service blueprinting, user research, service design or systems thinking. Workshop design and facilitation skills. Strong analytical and problem-solving skills, with a keen ability to identify and address potential risks. Ability to collaborate with technical and non-technical stakeholders, translating requirements into product features. Demonstrated ability to understand stakeholder and end-user needs through research activities Experience designing and conducting user experience testing and validation sessions. Experience working in an Agile environment Nice-to-have Bachelor’s degree in Business, Computer Science, Information Systems, or a related field. Experience with Design Thinking and/or Human-Centered Design methodologies Strong understanding of risk assessment and risk management practices. Experience in change management and stakeholder management would be considered an asset Experience of working in or with a public sector environment would be considered an asset. …AND YOU ARE... Always improving your skills and knowledge: you want to be the best at what you do Curious and creative; comfortable taking on new problems and challenges A self-starter with the ability to recommend priorities to the project leader Comfortable working through problems and figuring things out with minimal supervision Great problem-solving skills: thorough and reliable Able to work in a team: share knowledge and assist other team members A good communicator: able to explain your ideas and recommendations Well organized and dependable under pressure: you manage your time effectively Energized by our company values! MARINER OFFERS YOU: A values-driven workplace where people really matter Flexible work location support for remote work/work from home. Some on-site work may be required. Competitive salary, retirement savings program, and rewards program Comprehensive health, dental, vision, life and disability insurance plans and access to e-health care Paid vacation, maternity/parental leave, paid sick leave and paid Mariner MyLife days Unlimited training WHY MARINER? We believe in making a positive impact in the communities where we live and work! Not only are we passionate about nurturing a thriving technology sector here in Atlantic Canada, but we are also committed to solving technology challenges that will make an impact worldwide. Technology is everlasting, and we take pride in connecting world class talent to world class projects and business solutions. If you are an IT Professional, Software Professional, or Management Consultant, that is passionate about career development, data, and problem solving, we want to hear from you! If this sounds like someone you know, share this with them so they do not miss the opportunity to experience Mariner! To achieve this, we know we need to be all in on training and development of our team so we can continue to move the needle in the technology sector together. Of course, we offer competitive compensation and benefits packages to our team, but our competitive edge is the development and training that our team experiences every day. Be part of our vibrant community that values diversity and embraces inclusion at every level. We are committed to fostering a culture where individuals from all backgrounds and walks of life feel empowered to contribute their unique perspectives. Our collaborative environment celebrates the richness of ideas and experiences, and we believe that by embracing diversity, we can achieve greater innovation and excellence together. Come and help us create a workplace that reflects the beautiful tapestry of our global community. Join our growing team!