UX/UI Designer

Who we are

At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.

Our vision is to champion financial fitness throughout Britain by offering accessible products, valuable resources, and unwavering support. We are on a mission to provide fair and transparent credit solutions that promote financial well-being for all.

With an impressive 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support. If you’re inspired by what you’ve read and want to make a real difference in people's lives, keep reading—your next opportunity to contribute to our mission could be just a few clicks away!

Role Overview

We are seeking a creative and detail-oriented UX/UI Designer to join our team and enhance the user experience across all digital touchpoints.

What you'll be doing

You will be responsible for designing intuitive, user-centred interfaces, conducting in-depth user research, and leading usability testing to ensure our products meet the needs of our customers.

Collaborating closely with cross-functional teams, marketing and development, you will deliver seamless digital experiences that reflect our mission of promoting financial well-being.

Using your passion to understand user behaviour you'll translate insights into actionable design solutions that drive engagement and satisfaction.

Key Responsibilities:

• Lead user research activities to deeply understand our users’ needs, behaviours, and pain points, ensuring our designs are always centred around the user.
• Conduct usability testing to gather real-world insights, iterating on designs based on user feedback and performance.
• Design wireframes, prototypes, and mock-ups for new product features and website pages, ensuring user needs are central to the design process.
• Plan and execute user testing sessions, including remote and in-person testing, to validate design concepts and continuously improve user experience.
• Facilitate design sprints to rapidly prototype and test new ideas, always ensuring user-centric input and collaboration from teams such as marketing and technology.
• Run user focus groups to gather feedback and insights, ensuring the voice of the customer is embedded in the design process.
• Collaborate across the business with developers, marketing and other stakeholders to deliver user-friendly, high-performing designs that align with business goals and prioritise user-centricity.
• Stay up to date with UX/UI trends and best practices, applying them to enhance the usability and aesthetic quality of our digital platforms, always keeping the user at the centre.
• Lead workshops and collaborative sessions to foster innovation and ensure alignment on design vision and objectives across teams, with a focus on user outcomes.
• Document and present design solutions, user research findings, and testing results to stakeholders, advocating for a user-centric design approach in all decisions.

What you'll need:

• Proven experience as a UX/UI Designer, with a strong focus on user research, usability testing, and iterative design processes.
• Proficiency in design tools such as Figma, Invision, Sketch, Adobe XD, or similar, with expertise in creating wireframes, prototypes, and high-fidelity designs.
• Strong portfolio demonstrating successful user-centred design projects across web and mobile platforms.
• Excellent collaboration skills, with experience working across teams to align design solutions with broader business objectives.
• Experience in facilitating design sprints and running user testing sessions to validate design ideas and improve product experiences.
• Strong understanding of user-centred design principles, including the ability to translate user insights into actionable design recommendations.
• Bachelor’s degree in UX/UI Design, Graphic Design, Human-Computer Interaction, or a related field.

What's in it for you?

• A competitive salary
• Flexible, hybrid working opportunities
• Company bonus scheme - if the business does well, you should get rewarded for your hard work
• 25 days' annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five
• Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary
• Eye test – you can claim a freebie each year, or if your needs change
• Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing
• A strong ethos of equality, diversity, and inclusion
• Wide business exposure, in terms of business disciplines, projects and stakeholders
• Direct contribution to business transformation and growth
• Huge learning and career progression opportunities
• Being valued as an individual from our team
• Full training, support and mentoring to develop a successful career in financial services

Like what you’ve heard? Great - apply now!

As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know and we’ll do our best to accommodate them.

Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.

If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!

Equal Opportunity Employer

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.

How we handle your data

118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.

Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

118 118 Money does not use automated decisioning or profiling when selecting candidates.

For your rights under GDPR please see our Privacy Policy

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements