Job Title: User Assistance Developer

Location: Bangalore

Job Type: Full-Time

No. of Open Positions: 2

We are looking for a Technical Writer / User Assistance (UA) Developer to help shape the user experience for one of the solutions within SAP Procurement. We work in cross-functional teams applying Scrum as well as methods of agile software development. We are looking for someone who is passionate about our customers’ experience and helps drive customer adoption of SAP Procurement solutions. This involves creating innovative and cutting-edge user assistance materials for our customers.

Key Responsibilities

• Creating user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia (graphics and videos), scripts, in-app help, tutorials, API references, and social media content.
• Testing the software that you describe in the UA deliverables.
• Contributing to the usability of the software by reviewing UI screens and texts.
• Structuring content and selecting distribution channels according to the information needs of your target groups.
• Collaborating with customers and internal stakeholders to constantly improve the quality of your deliverables.
• Preparing content for delivery, including the provision of metadata, following the standard production process.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 4 to 7 years of total work experience in technical writing.
• Experience in creating product documentation (preferably in DITA).
• Experience in creating social media content (for example blogs, tweets, or videos).
• Excellent written and spoken skills in English.
• Proven ability to simplify complex technical concepts and present them clearly and concisely.
• Commitment to quality in all deliverables through proofreading and editing content for linguistic correctness, readability, usability, and correct terminology.
• Strong organizational skills, with the ability to work independently and manage deadlines effectively.
• Solid understanding of Cloud technologies.
• Willingness to quickly acquire knowledge in new areas and adapt to change.

What We Offer

• A dynamic and collaborative work environment that encourages growth and innovation.
• Opportunities for professional development, mentorship, and skill-building.
• Access to cutting-edge tools and technologies to enhance your skills and productivity.
• Competitive salary and benefits package, including healthcare, retirement benefits, and flexible working arrangements.

If you are passionate about making complex topics accessible and have a strong desire to grow your career in technical writing, we would love to hear from you!