Sanofi's contingent workforce program, FLEXT Direct, is seeking a Business Analyst III for a 6 month REMOTE contract possible to extend.

100% REMOTE

Description

Digital Delivery Business Analyst to lead the ownership, management, and continuous improvement of digital delivery applications and connected systems. This role ensures seamless service operations aligned with compliance, quality, and cyber standards across Commercial Operations applications, primarily supporting North America.

Key Responsibilities

• Oversee end-to-end delivery and management of digital services.
• Drive operational excellence and implement continuous improvement initiatives by monitoring usage, quality, and performance metrics.
• Ensure all services meet compliance, regulatory, data privacy, and cybersecurity requirements.
• Manage application lifecycle including mobile platforms, and coordinate support transitions to POD teams.
  
  
  

Incident & Problem Management

• Establish incident logging procedures and severity classifications, assigning issues for timely resolution.
• Perform root cause analyses for recurring problems and coordinate preventive actions to enhance system reliability.
• Communicate status updates and workarounds effectively to stakeholders.
  
  
  

Maintenance & Performance Monitoring

• Monitor system performance and key metrics such as uptime, response time, and incident resolution rates.
  
  
  

Client Engagement & Reporting

• Provide regular performance reports and updates to stakeholders.
• Gather and act on client feedback to continuously improve service delivery.
  
  
  

Continuous Improvement

• Review and optimize support processes regularly.
• Deliver end-user content to reduce support incidents and promote best practices.
  
  
  

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Qualifications

• Proven experience in digital service delivery or IT service management.
• Strong knowledge of compliance, data privacy, and cybersecurity standards.
• Excellent communication and stakeholder management skills.
• Experience with SLA management, incident/problem/change management, and application lifecycle processes.
• Ability to work collaboratively across teams and drive continuous improvement.
  
  
  

Years of Experience: 6+ years

• Minimum education: AA Degree