Responsibilities:

• Document user flows, user journeys and experience journeys
• Collaborate with cross-functional teams to ensure seamless user experiences are mapped accordingly.
• Identify the personas or experience maps to ensure that it is centered around real users.
• Analyze the journeys to identify pain points, opportunities, and areas for improvement that impact the business and the customer.

Expectations

• Document detailed maps that include both business and system logic and visual experiences (screenshots of UI experience) to ensure transparency and continuity
• Communicate maps clearly and effectively to the team (including PDMs and PMs) . Ensure understanding is achieved across team
• Continuously improve and update user journeys based on data and feedback

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Requirement

• Bachelor's Degree with minimum 3-5 years of experience in UX design, user journey mapping, or a related field.
• Experience in the high-tech industry or e-commerce is required.
• Good knowledge of platform including Miro, Figma.
• Willing to work in EMEA Shift.
• Willing to work in Alabang, Muntinlupa once WIO resumes.