Job Highlights:

• Purposeful and meaningful work
• Great work culture and set of corporate values
• Be a part of a global team that enables charitable giving

Work Environment:

• Ideally, the workday would run from roughly 1700 – 0200 to maximize the overlap with
• European and US Eastern Time work hours.
• Most of the work is computer-based.
• Ability to communicate and exchange information, collect, compile, and prepare work documents, and set up and maintain work files.
• Willingness to work at least 5 hours per day; ability to handle pressure during peak periods during the year, availability to handle issues outside of normal working hours.

Responsibilities:

• Conduct and support user research efforts, including interviews, surveys, and data analysis to understand user behavior and develop user personas.
• Create customer journey maps and experience flows that visualize end-to-end user interactions, identifying key pain points and opportunities.
• Plan, conduct, and analyze usability testing across product features and prototypes. Use findings to iterate on designs.
• Create wireframes, mockups, and interactive prototypes using tools such as Figma or Adobe XD to visualize and communicate design ideas.
• Collaborate closely with product managers, product owners, developers, QA, and other stakeholders throughout the product development lifecycle.
• Contribute to and maintain a shared design system, ensuring consistency across UI components and patterns.
• Design for responsiveness across devices and ensure accessibility compliance

Job Summary

• Directly reports to the Product Manager
• Conduct user research and usability testing to inform design decisions.
• Create journey maps, personas, and experience flows that reflect real user needs.
• Develop wireframes, mockups, and prototypes to visualize features and workflows.
• Collaborate with cross-functional teams to ensure accurate design implementation.
• Maintain and evolve the UI design system to support product consistency and scale.
• Design with responsiveness and accessibility in mind across all touchpoints.
• Apply design thinking and user-centered design practices to solve problems.
• Work closely with Development to guide on how the design should be implemented.
• Maintain reference documentation for UI elements and design
• Continuously iterate on designs based on user feedback and usability data.

Qualifications (Education, Training, Experience):

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 5-6 years of professional experience in a UI/UX design role, with a strong focus on usability, research, and interaction design
• Proven experience working in Agile/SCRUM environments and collaborating closely with cross-functional teams throughout the product lifecycle
• Strong proficiency with prototyping and design tools such as Figma, Adobe XD, or InVision
• Experience using wireframing and mapping tools such as Lucidchart, Balsamiq, or Miro
• Demonstrated ability to plan and conduct usability testing, analyze results, and iterate designs accordingly
• Experience creating interactive prototypes, journey maps, user personas, and flows
• Understanding of responsive and accessible design standards, with experience designing mobile and desktop interfaces
• Experience working directly with Product Managers, Product Owners, Developers, and QA teams to deliver and refine user-centric features

Knowledge, Skills, Abilities, and Personal Characteristics:

• Hands-on experience with usability testing (moderated and unmoderated).
• Strong understanding of user-centered design and design thinking principles.
• Proficiency in tools like Figma and Lucidchart.
• Ability to create wireframes, prototypes, journey maps, and user flows.
• Knowledge of responsive design and accessibility standards.
• Comfortable working in Agile/SCRUM teams and participating in sprint ceremonies.
• Excellent communication and collaboration skills with cross-functional teams.
• Detail-oriented with strong problem-solving and visual design skills.
• Self-motivated, adaptable, and able to handle multiple projects in a dynamic environment.