Job Title: Site Supervisor – Middlesex Community College

Department: University Gear Shop

Location: Lowell, MA

Reports to: Multi-Site Store Manager at Salem State University

Health Insurance Benefits: Included

Position Summary: The Site Supervisor is responsible for assisting the Multi-Site Store Manager with operations and sales activities of the site location, ensuring overall store performance sales goals and profitability are met and providing guidance to a customer focused part-time sales team. Additionally, you will seek daily to implement and execute the mission of UGS: Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service

Essential Duties and Responsibilities:

• Perform day-to-day operations of the site and implement action plans to improve operating results
• Protect company assets by ensuring compliance with inventory check-in and sales procedures, product handling guidelines, cash control policies, shrinkage avoidance, and safety and security protocols to minimize losses and support the profitability of the store
• Uphold positive working relationships with university officials, UGS partners, and third-party vendors
• Lead operations of pop-up sales events outside of the store using mobile technologies
• Fulfill and ship online sales orders daily
• Utilize company visual guidelines to maintain store appearance and organization to maximize sales
• Maintain site operations and visual signage policies and procedures
• Guide part-time sales associates by creating daily task lists, training new staff members on POS processes, customer service and merchandising standards, and provide feedback to the multi-site store manager on attitude and performance.
• Provide product feedback to the multi-site store manager, including making recommendations regarding new items to carry or those that should be discontinued
• Maintain a safe and clean site environment in accordance with campus and UGS policies
• Availability for varied weekly shifts including during the week, occasional weekends, evening events and peak shifts hours required

Knowledge and Experience:

• 2+ years’ retail experience with increasing responsibilities
• Demonstrated technical expertise in point-of-sale (POS) systems and troubleshooting POS issues
• Apple certification may be required
• Product knowledge including apparel, hardgoods and tech accessories a plus
• Computer proficiency for product shipping and inventory adjustment purposes
• Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams a plus
• Proficiency with mobile hardware technology

Core Competencies:

• Consultative customer service through active listening and interpersonal communication
• Proven ability to drive sales results
• Ability to think critically, problem solve and use sound judgment
• Willingness to learn and embrace new procedures and new technologies
• Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment
• Detail oriented with proven organizational skills
• Ability to follow directions, work independently and collaborate collectively with a team
• High sense of urgency and willingness to take initiative
• Positive and professional demeanor with the ability to remain calm in high pressure situations
• Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Education and Training:

• High school degree required

Salary: $16.00 per hour