Accurately completes all paperwork related to the service needs of the customer.
Quickly and professionally determines the primary requirement of the customer for their vehicle and the time required to complete the work.
Maintains a CSI/QCP rating at or better than region average or as defined by manager on a regular and consistent basis.
Routinely tracks customer's vehicle brought into the shop for service and follows-up with the customer by telephone or in person (if customer is waiting) on the status of their vehicle.
Follows all federal, state and local regulations regarding OSHA guidelines, safety requirements and consumer vehicle awareness. Obeys all state, federal and Department of Motor Vehicles laws and regulations, adheres to all Company policies, procedures and ethical standards and established industry guidelines.
Clearly and concisely answers telephone inquires of customers, vendors and co-workers.
Continually organizes pending repair orders and other related paperwork in a standard filing system available for immediate reference and retrieval.
Safely drives vehicles on pre-established evaluation routes.
Physically, visually and auditorily inspects vehicles, identifies any additional technical work required plus any defects, flaws, blemishes and damage either on the exterior or interior.
Requirements
Math, English reading and English communication skills sufficient to perform the job duties (approximately at 10th grade level).
Communicates directions and messages in English (at approximately 10th grade level).
Accurately read, transfer and compare a series of "18" number and letter combinations.
Sits at phone system for extended periods.
Daily, timely attendance with overtime as assigned on a regular and consistent basis.
Able to work alone in confined/restricted area.
Accurately performs more than one task simultaneously.
Pushes keys to make connections and relay calls.
Works with more than one person and/or task simultaneously, maintaining a cordial and friendly manner at all times without internalizing frustration, anger or pressure.
Ability to stay on task in order to insure timely and accurate completion of duties.
Ability to maintain good employee relations by acting courteously and amicably towards other co-workers.
Required
Preferred
Job Industries
Other
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