Job Summary

The TS&D Engineer is responsible for all business-related technical support and application development including responding to technical inquiries, sales support, sample and test data generation for new applications and markets, report writing and presenting, and other technical duties for the Barrier & Surfaces Business globally. Early critical areas of focus will include developing a strong understanding of the technology and business and its self-motivated, fast paced and highly driven culture. This role will immediately take over Technical Service and Development, working closely with Sales and the CRM system. Plastics and materials experience where the plastic process provides added value (Blow-molding experience).

Essential Job Functions

Interface with existing customers and prospects with sales team as needed, including verbal and written communications, as well as presentations and collaboration

Provide superior customer service and technical recommendations, testing and prototyping, databasing results and generating written and verbal communications with internal and external stakeholders

Thoroughly understand technical offerings and translate into meaningful results for customers through experimentation, testing, research, collaboration and problem solving

Manage the Technical Service Request pipeline, efficiently and effectively

Benchmark competitive technologies

Generate professional reports and technical documentation of work accomplished

Utilize hands-on analytical tools to characterize plastics (FTIR, Instron, particle size analysis, microscopy, etc.)

Engage and work closely with sales, marketing, and operations teams to support existing and new business

This role is the point of contact for the B&S sales division

Communicate effectively with all stakeholders, inside and outside the company, with the proper level of professionalism, discretion and technical precision

Collaborate with company leadership in developing a strong and effective culture for the company, leveraging its existing innovative and entrepreneurial strengths.

Author technical reports to be shared externally, internally and for training

Adapt to the fast paced, demanding and self-motivated company culture

Establish industry credibility through reports and presentations at conferences etc.

Travel 10-20% expected

Educational and Skills Requirements

All candidates must have exceptional leadership, problem solving, communication and process/technology skills as well as deep technical expertise. Specific expertise and competencies desired include:

Education/Experience Requirements

B.S. degree or higher in Polymer Science & Engineering, Materials Science, Chemical Engineering, Chemistry or related field from an accredited college or university

A minimum of 4-7 years of industrial experience in a technical service role

Requirements

History of collaborating closely with sales, marketing and operations in solving customer issues and expanding customer relationships

Strong working knowledge in a broad range of plastics processing techniques

Demonstrated track record in technical service and applications knowledge

Ability to solve technical problems through experimental design, laboratory work, chemical and mechanical testing

Familiarity with analytical test equipment, including FTIR, Mechanical Testing, ASTM Standards and method development

Proven success in publishing industry reports and presenting in public forums; excellent technical report writing skills

Extensive customer interaction skills

Highly data driven

Well-spoken and confident with excellent communication skills

Proven track record of problem solving; detail-oriented and organized

Adaptive and action-oriented; able to lead and operate successfully through change in an organization with an aggressive growth mandate

High energy, outgoing personality

Able to work independently, self-motivated

Strong work ethic; comfortable in a fast-paced, demanding work environment

Excellent computer skills

Collaborative nature, goal-driven orientation, and an entrepreneurial mindset

Unquestionable personal integrity and credibility necessary to gain trust of individuals both internally and externally