What are we looking for in our Trust & Safety Content Operations Workflow Manager.?

The Information Technology team at Russell Tobin & Associates is supporting a top organization that has an opening for a Trust & Safety Content Operations Workflow Manager.

Location: Sunnyvale, CA-Hybrid- Tues-Thu-Onsite, Mon and Fri-Remote

Schedule: Monday – Friday, 8am – 5pm PST

Pay Rate Range: $50-$58/hr W2, based on experience

Duration: 5+ months contract

Overall Responsibilities:

Utilize policy knowledge and product expertise to implement and execute enforcement strategies.

Demonstrate core process knowledge to improve workflows and operational work streams.

Lead well-defined projects to resolve complicated abuse- and harm-fighting and mitigation problems, and build trusted user experiences, with iterative improvements to systems and processes.

Top 3 Daily Responsibilities:

Conduct deep dives to assess quality of decisions made by reviewers

Conduct calibration sessions with vendor Team Leads and FTE reviewers

Monitor and analyze root causes for changes in operational metrics

Support senior team members to run experiments for operational changes

Drive change management for operational improvements

Mandatory Skills/Qualifications:

Education: Bachelor's degree or equivalent practical experience.

Total years experience: 4 years of experience in operations, anti-abuse or policy.

Skills or processes candidates must have to be considered for the role

Ability to work well in a cross-functional team environment with a focus on knowledge sharing and collaboration.

Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.

Non-Essential Skills/Qualifications:

Experience in content policy, anti-abuse, and reviewing online content.

Experience in process improvement, Lean, Six Sigma

Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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Rate/Salary: $50-$58/hr W2, based on experience