Title: Truck Dispatcher

Reports To: Senior Leadership

Responsible For: Owner Operators

Overview: This position is responsible for the daily dispatch operations in the Transportation Department.

Responsibilities:

• Prepare daily records and memos and maintain a filing system for Driver Vehicle Inspection Reports.
• Complete transportation pouches, including route manifests, invoices, special customer notifications, maps, and store keys for drivers.
• Develop and update driver and helper dispatch schedules daily.
• Understand DOT hours of service and ensure driver compliance.
• Set up daily tractor/trailer assignments for drivers.
• Verify roadworthiness and keep maintenance records for tractors and trailers.
• Call customers to inform them of variances in delivery times.
• Expedite driver manifests and highlight keys.
• Provide timely reports to immediate supervisor as requested.
• Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers, and managers.
• Assign load to equipment and driver in a manner to ensure on-time pick-up and delivery and to meet the customer's requirements.
• Review customer orders and determine proper routing, equipment, and manpower requirements.
• Supervise drivers that they are dispatching.
• Ensure the most efficient freight movement and cost-effective service.
• Complete incident/accident reports as required.
• Resolve transportation issues with urgency and professionalism.
• May perform other duties and responsibilities as assigned.

Job Qualifications:

Experience/Education:

• High School diploma, GED or equivalent experience required.
• Associates or Bachelor’s Degree in logistics or business related field preferred.
• 1-3 years of experience in a logistics environment required.
• Experience with and/or ability to learn a variety of TMS/CRM platforms.
• Above average proficiency with Google Drive and Microsoft Office (vlookup, pivot tables, reports).
• Must have experience in dispatching for a trucking company.
• Must have experience dispatching Flat-Beds and Vans.
• Must have proficient knowledge of the local area & U.S. Geography.
• Must have basic knowledge of DOT laws and requirements.
• Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers preferred.

Skills/Aptitude:

• Ability to thrive in a fast-paced working environment and multitask.
• Strong attention to detail and organized.
• Ability to maintain a positive attitude.
• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Excellent problem-solving and time management skills.
• Strong work ethic and dependability.
• Ability to work a flexible schedule including nights, weekends and holidays as business needs dictate.
• Excellent communication and customer service skills.
• Ability to organize, prioritize and problem solve
• Understanding of distribution systems.
• Ability to communicate in various methods with different levels.
• Mathematical ability for maintaining schedules.
• Understanding of dispatch issues and procedures.

What We Offer:

• Competitive pay
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for professional growth and advancement within a rapidly expanding company.
• A dynamic and supportive work environment.