Technical support

• To provide day to day Operation Support on Trend Micro Deep Security in client office.
• Provides hotline support for Trend Micro and Security Solutions, projects and hotline issues.
• Be customer centric and always provide value added service to customers.
• Ensure quality and on time submission of documentation of Quarterly Preventive Maintenance report to Client.
• Meets hotline and customer support SLA.
• Continuously improves technical skill on the focus solution.
• Works as a team with other solution teams to ensure customer focus.
• Works as a team with other solution teams to ensure integrity of the entire technical team.
• Assist other team members on technical issues that require skills and knowledge that acquired from previous jobs and experience.
• Meet KPI’s set for technical support.

Project Implementation

• Participate in systems roll out implementation inclusive of setup, installation, documentation, training and standby for system roll out implementation, new project, system upgrades.
• Any other tasks that being assigned by your superior and management.

Research & Development

• Learn new technical knowledge via testing and research.
• To always updated in current Technology in Security product especially Trend Micro.
• Properly documents all results of tests and researches in knowledge base.
• Meet KPI’s set for research and development.