Apply Job Type Full-time Description INTRODUCTION We welcome you to join our Chino Commercial Bank Team! We are currently seeking for an Experienced and Qualified Treasury Management Support Specialist who is passionate, driven, collaborative, and solutions minded individual to join our team. We are dedicated in creating a championing environment where you can grow and thrive. SUMMARY The Treasury Management Support Specialist I delivers outstanding customer service and operational assistance for treasury management product and services. Acting as a vital link between clients, the Treasury Management Supervisor and other internal teams, this role ensures smooth onboarding, effective trouble shooting, and continuous maintenance of treasury management solutions Assumes responsibility for compliance and adherence to bank policies and procedures and conforms to Regulatory and State Banking Regulations. Requirements ESSENTIAL DUTIES * Provide both consumer and business online banking customer support including password reset, online banking setup, customization, bill pay/Zelle inquiries/support, set up and troubleshooting. * Review director reports for ACH/Wire activity, ACH Debit and Credit Returns and NOC. Maintain other ACH reporting as assigned. * Callback wire entry, verification and daily wire settlement. Maintain other Wire activity reporting as assigned. * Demonstrate an intermediate knowledge of all commercial treasury management products including but not limited to ACH and Wire Origination, Positive Pay, Remote Deposit Capture, Mobile Capture, CDARS/Intrafi, ICS and card solutions. * Ensures a seamless onboarding experience for all treasury management clients, including preparation of forms and agreements, client correspondence, scheduling and training. * Provide administrative support to the Treasury Management Supervisor. * Deliver support and issue resolution for treasury management clients. * Process and monitor wire and ACH transactions timely and effectively. * Assist in the coordination of Remote Deposit, ACH, and ebanking audits. * Assist the Treasury Management Supervisor in the development of Client proposals. * Responsible for contributing to the overall profitability of the bank by providing excellent customer service, maintaining existing customer base, identifying new business/client relationship opportunities, identifying, developing and implementing strategies to improve productivity and operational efficiencies, mitigating controllable operations losses. * Manage branch growth through ongoing knowledge and training of products and services offered by the bank and by coaching staff to cross sell bank products and services. Encourage staff referrals for Treasury Management Services, online banking, merchant bankcard services and other bank products and services to meet customer needs. * Oversee bank policies and procedures are followed to ensure the safety and security of the office, including but not limited to, following prescribed opening and closing procedures, reviewing and adhering to signing authority limits. * Review and approve large transactions, securing proper authority from Sr. Management for those over individual authorized limits. * Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal laws and regulations affecting the financial services industry as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Customer Privacy requirements, Regulation D (Interest on Deposits), Regulation CC (Expedited Funds Availability Act), Regulation DD (Truth in Savings Act), Regulation E (Electronic Funds Transfers Act), UDAAP, Reg. GG, SCRA, Cyber-Security awareness, Right to Financial Privacy Act (State & Federal), Identity Theft requirements, protecting customer Privacy and the Community Reinvestment Act. * Provide additional support to the branch staff as needed, including but not limited to processing teller transactions. * Join regular meetings or training sessions with Treasury Management staff. * Other miscellaneous duties as assigned. SECONDARY DUTIES The position of Treasury Management Support Specialist I performs duties specific to the position and other functions as assigned. SUPERVISORY RESPONSIBILITY The position of Treasury Management Support Specialist I is not responsible for the supervision of any employee(s). PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The environment for this position is an open office that is mostly clean and comfortable. The employee is in a non-confined office-type setting in which he or she is free to move about at will. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), check protector, microfilm equipment, encoder, money counter, credit card terminal, typewriter, computer terminal, personal computer and related printers. MENTAL DEMANDS The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions. POSITION REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. * Associate's degree (AA) or equivalent from two (2) year college or technical school; or three (3) or more years of banking experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution operations, sales or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. * Intermediate experience, knowledge and training in branch operation activities, terminology and products and services relating to retail and commercial account customers. * Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies. * Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs. * Intermediate typing skills to meet production needs of the position. * Intermediate knowledge of general office practices. * Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner. * Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees. * Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations. * Effective organizational and time management skills. * Ability to work with minimal supervision while performing duties. The incumbent must be able to perform this position safely, without endangering the health or safety to himself or herself or others. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. Salary Description $23.00 - $28.00 Hourly