GENERAL SUMMARY The Treasury Management Implementation & Support Operations Officer is responsible for assisting the TMIS Operations Manager with the overall operational integrity of the Treasury Management Implementation & Support Group, managing and meeting strict regulatory reporting guidelines, providing exceptional internal client service, and is critical to enhancing the overall client experience. ESSENTIAL FUNCTIONS * Assist the TMIS Operations Manager in maintaining and monitoring operations, including assisting with multiple annual audits/reviews. * Archive and image reports, approvals, enrollment forms, and perform quality control. * Performs transactions and approvals for temporary and permanent limit approvals, for ACH & Wires within assigned authority limits, focusing on operational excellence and due diligence. * Assist TMIS Operations Manager with the operational integrity for TMIS area when handling internal day to day transactions, weekly/monthly/quarterly certifications, and service-related matters. * Assist TMIS team members proactively managing complex client research or servicing needs and provide prompt follow up. Escalate to Operations Manager as needed. * Assists with timely completion of all assigned special projects for service updates in multiple platforms. * Exhibit proficiency in evaluating and managing decisions/situations to limit risk to the Bank while proactively managing client expectations. * Maintain the integrity of client data within all bank files and systems. * Assists in maintaining operational excellence in the Treasury Management Implementation and Support office. * Participate in and/or leads under the guidance of the TMIS Operations Manager divisional and area projects and initiatives as appropriate. * Assists with managing timely completion of time sensitive reporting to regulatory agencies and internal departments (compliance, internal audit, FCIU, enterprise risk management, etc.). QUALIFICATIONS * Education: College degree in business-related discipline preferred but not required. * Experience: * Minimum of 3-5 years' experience at a mid-size or large lending institution in a similar or parallel role emphasis on Treasury Management operations. * Experience with windows-based applications; (Excel, Word, Power Point, Adobe, etc.), and CRM. * Experience with FIS Platform preferable but not required. * Strong knowledge of commercial and Treasury Management products and services. * Basic knowledge of Banking and Branch Operations, and an understanding and Wealth Management. * Ability to work independently, effectively, and concurrently manage competing priorities. * Skills/Ability: * Ability to manage, prioritize, plan, and develop strategic operational plans for the department. * Works with an appropriate sense of urgency and immediacy. * Strong professional verbal, written, and presentation skills. * Strong knowledge and understanding of applicable business organizations. * Full knowledge of standard business software. * Demonstrated organizational and analytical skills. * Strong interpersonal and customer service skills. * Strong personal attributes to complete goals and resolve issues in a competitive and changing environment. * Ability to work collaboratively with team members. * Must have a strong understanding with and in compliance with all applicable bank regulations, and adhere to bank policies, procedures, and processes. OTHER DETAILS $28.84 - $33.65 / hour Pay determined based on job-related knowledge, skills, experience, and location.