Job Details

Description

Position Summary:

Primarily responsible for conducting the transfer of ownership of homeowners by managing the incoming deeds, escrow checks, and invoice/payment coupons.

Position Responsibilities

• Provides direct support to buying homeowners after close of escrow.
• Partners with the Department Manager to ensure properties in need of transference are completed within deadlines.
• Manages Builder to Owner and Resale files.
• Transfers ownership within accounting database by utilizing recorded deed.
• Sets up accounts for new owners.
• Generates new homeowner invoices/payment coupons.
• Processes ledger adjustments on trustee’s deeds, quit claim deeds, agreement for sales, etc.
• Ensures all necessary information is present through internet and title company research.
• Maintains strict adherence to community and company deadlines.
• Provides customer service to homeowners and title companies.
• Notifies community managers and legal department of trustee’s deeds, fines and high account balances.
• Processes check requests to reimburse AAM for transfer fees and homeowners for overpayments.
• Assists Department Manager by updating procedures for the position when needed.
• Performs other related duties as directed.
  
  

Knowledge, Skills And Abilities

• Excellent customer service skills.
• Ability to multitask, and prepare and process large amounts of incoming deeds, escrow checks and invoice/payment coupons while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs such as Microsoft Office Suite and learn new database systems, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
  
  

Minimum Requirements

• High school diploma or GED and two (2) years of full time, paid, professional experience working in an administrative support role with heavy data entry experience in a fast-paced environment.
  
  

Preferred Qualifications

• Two (2) or more years of experience in the Mortgage, Real Estate or Title industry.
• General knowledge of the HOA industry and the Homeownership transfer process, Homeowner association billing, residential real estate escrow closings and billing account reconciliation.
  
  

Physical Demands & Work Environment

• Utilizing a computer in an office setting.