Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is actively seeking a highly motivated Traffic Operations Supervisor for immediate employment at one of our client traffic operations center facilities in the Detroit, MI area. Traffic operations centers provide a centralized location for stakeholder communications, information dissemination, asset management, and traffic monitoring. This position will work full time on-site at our client location in Detroit, MI. The applicant will need to be professional, self-motivated, resourceful, and able to successfully execute various tasks in a fast-paced environment with ever changing priorities. Job Description: The Traffic Operations Supervisor will oversee day-to-day operations at the client location, providing hands-on leadership and support to engineering and operator teams, client management, engineering, and law enforcement personnel and external client stakeholders. This role involves the management of daily operations including traffic monitoring, incident detection and response coordination, asset monitoring, and special event management and response. The successful candidate will provide efficient and effective operations within the traffic management center, maintaining high standards of communication and technical performance. _This position is expected to begin in September 2024._ Job Responsibilities and Expectations: + Oversee the daily activities of the traffic management center, ensuring adherence to established procedures and protocols + Ensure the overall quality of staff work and oversee the completion of projects and tasks + Monitor agency software for signal malfunctions and alerts, use agency systems to generate work orders and confirm maintenance workflow is completed successfully + Coordinate with traffic signal operations engineers to deploy special event traffic signal patterns using on-site software tools in accordance with special event schedule needs + Coordinate with City, County, and State regional operations staff on monthly special events calendar and traffic signal management needs for major planned events in downtown Detroit + Manage control room operators on daily system monitoring tasks and system status verification + Conduct field reviews to verify and provide feedback on special event maintenance-of-traffic (MOT) plans + Interact with City staff and City stakeholders - both public and private - as they relate to traffic management and/or special events coordination + Conduct real-time traffic signal operations reviews during special event traffic ingress and egress, as well as PM peak traffic hours to identify traffic issues that should be communicated to engineering staff and management + Develop relationships with relevant stakeholders, including other City departments that share the operations space with the traffic management center + Provide regular communication and updates to the AECOM TMC Project Manager as well as the City of Detroit TMC Manager + Support engineering and operator team with additional tasks as needed/as appropriate Qualifications Minimum Requirements + BA/BS + 6 years of relevant experience or demonstrated equivalency of experience and/or education + Valid Michigan driver's license Preferred Requirements + BA/BS + 8 or more years prior experience or demonstrated equivalency of experience and/or education + Must pass a state and federal criminal history/security background check + Flexibility in scheduling for special events, incidents, and emergencies + Computer proficiency in Microsoft Windows and Microsoft Office suite of applications including Word, Excel, and PowerPoint + Effective communication skills and ability to clearly communicate with both technical and non-technical audiences including management, stakeholders, engineers, and law enforcement + Punctual attendance is mandatory + Technical literacy in English + Self-motivation and adherence to operational policies. Adaptability to changing environments and priorities, with ability to work under pressure. Multitasking capabilities. + Ability to synthesize information from diverse sources including automated road sensor data, closed circuit television (CCTV) systems, arterial traffic management systems (ATMS), and other technical traffic/ITS software + International Municipal Signal Association Certifications + Experience with traffic signal software and systems in a traffic operations center environment + Experience in intelligent transportation systems (ITS) operations and maintenance + Experience in transportation systems management and operations (TSMO) + Previous leadership or supervisory experience + Field work experience in construction or traffic and familiarity with required safety procedures and protocols Additional Information Additional information + This position does not include sponsorship for United States work authorization + This position does not include relocation benefit Offered compensation will be based on location and individual qualifications. The expected range is $67,000.00 - $94,000.00. About AECOM AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too. Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. All your information will be kept confidential according to EEO guidelines. ReqID: J10113812 Business Line: Transportation Business Group: DCS Strategic Business Unit: West Career Area: Operations & Maintenance Work Location Model: On-Site Legal Entity: AECOM Technical Services Inc