• 6 -month contract-to-hire
• Rate: $30/hr.
• onsite in Pleasanton, CA

As an IT Specialist I, you’ll provide desktop support to end-users via phone, email, or in-person. You’ll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system.

Key Responsibilities:

• Provide technical support to users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document issues and resolutions in a ticketing system.
• Perform routine system maintenance and updates.
• Install, configure, and maintain operating systems, applications, and updates.
• Offer basic training and guidance to users on software and hardware.
• Collaborate with the IT team to resolve complex issues and improve processes.
• Perform other duties as assigned.

Requirements:

• 1–3 years of related experience.
• Associate degree, specialized certification, or equivalent training.
• Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android).
• Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems.
• Basic understanding of networking and troubleshooting.