Working as a Workforce Support L2, Engineer at Verisk means: * Being part of and contributing to a large, dynamic, and innovative community * Working with cutting-edge technology, and continuously developing new skills and capabilities * Focusing on our customers, their success, and the desire to serve them * Being responsible and assuming accountability for everything you touch Purpose of the role: * Provide contact and escalation of all Workforce technology issues reported within Verisk's internal employee base * Ensure all Workforce technology incidents, tasks, and requests are reported and responded to within the established SLA guidelines outlined by the organization * Provide Workforce technology support to diagnose the root cause of incidents and document the requirements to resolve the problems identified * Provide Workforce technology escalation and properly document the requirements for next-level support Primary goals to be assured: * Enhance the capability and overall reputation of the IS&T team, group, and division by offering exceptional customer service and technical ability to both internal and external customers * Successfully promote a continuous improvement mindset within operations, engineering, and development groups, that results in measurable efficiency, cost, and process improvement Specific responsibilities: * Provide operational support for all environments within your technical group as well as escalation support for junior engineers * Proactively measure all environments within your technical group for adherence to enterprise standards and best practices and assist with remediation & optimization * Liaise with vendors and other IT personnel for technical design, implementation, and problem-resolution * Provide design guidance and support to business partners to enable optimal usage of selected technologies and solutions * Take action to introduce new technologies through documentation, training, recommendations, or proof of concepts * Develop and maintain scripts, automated processes, and documentation for repeatable design patterns, to increase system efficiency and lower the human intervention time * Participate in the management of technical programs and projects through all phases of execution Success criteria: * Measurable contribution to the innovation, capabilities, security posture, and optimization of company technologies * Positive feedback on the support received from business partners * Positive feedback from team members and leaders of the Verisk community Requirements: * Ability to establish and maintain effective working relationships at all levels  of the  organization * A tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challenges * Strong communication skills (written & verbal) and a collaborative, team-oriented approach to work are a must, as is a comfort level working in a fast-paced, federated environment that embraces innovation and experimentation * Dependable and flexible with work hours, including nights and weekends as required * Minimum of 3 years of related experience with a bachelor's degree in Computer Science, Engineering, or a related subject * 3+ years of experience designing, managing, and/or supporting enterprise infrastructure systems * 3+ years of experience with networking concepts (OSI network layers, TCP/IP) * 3+ years of experience with Microsoft Windows and Linux operating systems * 1+ years of experience working with public cloud products and services; AWS or Azure preferred * Familiarity with database platforms such as MSSQL, MySQL, and PostgreSQL * Familiarity with CI/CD tools and methodologies, system programming, and scripting in Python and PowerShell is preferred; a scripting/automation mindset is a must * Integration experience with enterprise operations and security tools such as Okta, Splunk, SolarWinds, ServiceNow, Infoblox, and Imperva * Solid customer service skills with experience interfacing with all levels of stakeholders * Experience creating technical documentation using tools including Visio, Word, Excel, and PowerPoint * May require up to 10% domestic and international travel #LI-LM03 #LI-Hybrid