Ticketing Assistant

Wonderfront Festival (On-Site)

Dates: Wednesday, May 14th – Sunday, May 18th

About Wonderfront Festival:

Wonderfront Festival is a vibrant celebration of music, art, and culture. As we gear up for an unforgettable experience, we’re seeking a proactive, detail-oriented Ticketing Assistant to join our box office team and ensure a smooth and enjoyable festival experience for our guests, artists, and crew.

Role Overview:

The Ticketing Assistant will work closely with our box office team to manage multiple ticketing tasks throughout the festival. Key responsibilities include supporting credential organization, guest list management, processing ticket orders and upgrades, and delivering high-quality guest services. Your contributions will help maintain the integrity of our access protocols and ensure that everyone—artist teams, staff, and production crews—receives the right credentials.

Responsibilities:

• Pre-Festival Training:
• Attend a training session on Wednesday morning at approximately 10:00 AM to review spreadsheets, walk through our ticketing platform, and understand the wristband activation process.
• Familiarize yourself with our user-friendly system to ensure seamless festival operations.
• Festival Duties:
• Guest Check-Ins: Assist with guest check-ins throughout the festival, ensuring efficiency and a friendly environment at all entry points.
• Credential Management: Oversee the accurate distribution of credentials, including artist teams, staff, and production crews.
• Ticketing Support: Manage ticket orders, upgrades, and ensure the smooth operation of our box office services.
• Box Office Hours:
• Thursday: 12:00 PM to 8:00 PM
• Friday through Sunday: 10:00 AM to 10:00 PM

Skills & Qualifications:

• Excellent organizational skills and attention to detail
• Strong communication and customer service skills
• Comfortable using spreadsheets and digital ticketing systems
• Ability to work in a fast-paced, dynamic festival environment
• Availability for full duration of the festival (May 14th - May 18th)

Why Join Us?

• Be a crucial part of an exciting festival experience that celebrates creativity and community.
• Gain hands-on experience in event management and ticketing operations.
• Work with a dedicated and enthusiastic team committed to making Wonderfront Festival a memorable event.

How to Apply:

If you’re ready to bring your energy and expertise to an unforgettable festival experience, we’d love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience.