Job Title: Ticket Operations Coordinator

Department: Ticket Operations

Reports To: Senior Manager of Ticket Operations Customer Service

FLSA: Hourly, Non-Exempt

Essential Duties and Responsibilities:

• Assist with scheduling, management, and support of window sellers on both game and non-game days
• Receive and process payment transactions and ensure the accuracy of daily payment report orders and resolving of pressing issues
• Assist ticket sales staff with customer service, will call requests, processing and shipping orders.
• Answer customer service telephone calls and respond to customer service emails
• Support various other departments with paid and complimentary ticket needs.
• Learn and apply all relevant aspects of ticket operations, including Tickets.com technology, Microsoft Dynamics CRM, Shift4, Ballpark App, and other processes and procedures.
• Make strategic decisions in a fast-paced environment that align with big picture Ticketing strategies.
• Maintain a flexible schedule that allows for working games during nights and weekends.
• Assist Ticket Operations Department with various reports and other duties as assigned.
• All other duties as assigned by the Senior Manager of Ticket Operations Customer Service.
  
  
  

Experience, Education and Licensure:

• Associate degree in Business Administration required, Bachelor degree preferred
• One to three years previous ticket experience preferred
  
  
  

Requirements:

• Must have knowledge of Microsoft Office Applications (Word, Excel, and Outlook).
• Experience using Ticketmaster or Tickets.com preferred
  
  
  

Expectations:

• Adhere to Cincinnati Reds Organization Policies and Procedures
• Act as a role model within and outside the Cincinnati Reds Organization
• Performs duties as workload necessitates
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Meet Department productivity standards
  
  
  

Work Environment:

• Work is normally performed in a typical interior/office work environment however employee may have “game-day” responsibilities where the employee may be exposed to weather conditions prevalent at the time.
• Hours may include nights, weekends and holidays.
  
  
  

Equal Opportunity Employment:

The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.