Thermal Materials - Applications Engineer - San Jose, CA Area

RESPONSIBILITIES:

• Support all facets of Thermal Interface Materials (TIM) product development and customers field service needs.
• Act as the interface between field and lab in capturing and translating customers’ needs for new applications and products.
• Design and administrate internal screening evaluations of developmental and commercialized products, optimize material assembly processes, and direct interaction with customers to troubleshoot and solve product and process related problems.
• Collaborate with cross-functional teams globally.
• Provide global on-site support at the company's customers as needed.
• Travel up to 25% globally, covering all the company's consumer electronics manufacturing customers.
• Requires approximately 50% of the time working with Lab-Application Engineering personnel to bridge customer needs and 50% of the time working directly with the customers on technical support.
• Understand customer culture and anticipate their needs when developing new products/processes.
• Mentor and guide the global team in both technical and business areas.

BACKGROUND PROFILE:

• Bachelor/Master’s degree with 7+ years of working experience or a PhD with 5+ years of working experience in R&D or application engineering field.
• Education in engineering or material science discipline is required.
• Deep knowledge of TIM products, as well as demonstrated customer/application support, is highly preferred.
• Experience in material handling such as dispensing and printing is a plus.
• Understanding and demonstration of testing of thermal products is required.
• Knowledge of statistical analysis using MinTab and/or JMP is desirable.
• Demonstrated ability in working with a cross functional Sales/Product Development/Marketing team is highly desirable.