Job Summary

We’re looking for a Job Position Title to support our team in Job Location. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.

Job Objectives

GTO Test Program Manager will work closely with the respective stakeholders across the GTO organisation to drive testing Projects which is aligned to GTO’s transformation strategy.

Reporting to the CCO Domain Lead, the candidate will ensure the overall successful delivery of all testing services for GWB Siebel Replacement Project, change requests and production fixes under Customer Management domain suite of applications.

The candidate is also expected to manage and ensure the successful delivery of testing services provided by GTO’s appointed test service providers, and in accordance to the organization’s standards and processes.

Project Background:

• Siebel supports the client lifecycle management across front, middle and back office, and has reached end-of-life
• Urgent need to replace Siebel CRM due to obsolescence risks posed, with a commitment to the board to decommission for wholesale bank by End’26 for SG, End’27 for MY
• This project brings new & enhanced capabilities for GWB, leveraging prior GR Programs to replace Siebel, while serving as a foundation to build up target capabilities for the GWB Customer Experience Program

1. Single Customer View (SCV)

Access to workbench; View all customer, products info and interactions for customer servicing

1. Service Requests (SR)

Workflow to track customer inquiries and raise requests with SLA for transparency

Key Responsibilities

• Overall accountable and responsible for delivery of testing services one or more applications and/or projects of Customer Management, Credit Origination and Compliance domain applications
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other UOB stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan.
• Engages with various UOB stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by UOB stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all UOB stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Key Requirements

• Bachelor’s Degree or Master’s degree in computer engineering or related field.
• Proven working experience in test delivery or equivalent role with at least 10 to 15 years relevant experience in large and complex organisations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing.
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• A proven, successful track record of managing shared IT service development and/ or IT Testing Services.
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.
• Strong domain knowledge on Customer Management, Credit Origination and Compliance. Experience in managing testing one or more areas of these domains will be an advantage.
• Strong attention to details, excellent analytical and problem solving skills.
• Experience in managing multiple external testing service providers.
• Experience in managing multi-cultural, diverse, direct and virtual teams.
• Experience in various testing tool suites like HP UFT/QTP, Loadrunner/Performance Center/Sitescope, HP ALM / Quality Center, Tosca, Selenium, JIRA etc.
• Must display a high level of professional judgment, commitment, integrity, and teamwork.
• Excellent client facing, internal communications, written and verbal communication skills.
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.