Responsible for the provision of quality assurance on IT development by ensuring that all software deployments are as per business requirement specifications on all systems.
Enhance the image of the company through the continuous delivery of efficient and effective customer service.
Key Responsibilities
Test Planning and Design
Analyzing the product specification
Designing test cases based on product specification and acceptance criteria.
Test Execution and Reporting
Execute test cases.
Functional test scripts.
Performance test scripts.
Review and analyze results from executed test cases.
Defect management.
Identify and Log Defects.
Follow up on all outstanding defects with developers.
Retest all resolved defects (both in projects and maintenance).
Compile a test summary.
Assist in the user acceptance testing activity for projects and maintenance initiatives.
Attend CAB meetings leading up to deployment in production.
In conjunction with Business Analysts, provide support to learning area in the development and signoff of training material particularly on systems.
Execute sanity and regression test cases in UAT environment.
Maintains awareness of best practices and industry standards.
Reporting
Reports: Provide complete and professional written reports.
Recordkeeping to be always kept up to date.
Stakeholder Engagement
Relationship Management: Interact frequently with colleagues, business representatives in a professional manner.
Take ownership of queries and offer possible solutions to the various stakeholders / clients and ensure all are resolved and feedback given to relevant parties.
Continuously build and manage the relationships.
People & Talent Management
Employee Growth: Take responsibility for own career growth and have regular discussions with the relevant role players.
Customer Service & TCF
Ensure customers are treated fairly and that TCF management is done in conjunction with the Academy. Maintain a high level of service to customers (internal and external) according to the service standards as set by the company.
General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
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