Company:

Fime enables its clients to create and launch trusted and secure solutions with consulting and testing services in payments, smart mobility, biometrics, and authentication. With 800+ experts around the world in over 20 locations, Fime is a multi-cultural global leading player its industry.

Inspired by our talented people, we are empowered to take ownership and innovate for the benefit of our clients. Employee growth is therefore our priority, and we demonstrate the appreciation of our people by providing them with opportunities to grow and new challenges both through internal promotion and international mobility.

At Fime, we are constantly evolving and moving forward together thanks to our values:

Enable our customers.

Support each other.

Keep getting better.

Your skills and your differences will be our greatest assets. Join Fime and make a difference!

Making innovation possible.

Mission:

Based in our Tokyo office and under the responsibility of Service Delivery Manager, we are looking for our new L3 Test Analyst.

Activities:

• Remote (Phone and Email), Onsite and Offsite support to customers regarding their certification and testing activities
• Give technical advice to the customers to complete their certification in the best timeframe
• Responsible for ensuring the preparation of onsite services
• Support new activity introduction to customers in relation with other departments
• Analyze new technology for supporting potential new services introduction
• Identify new business opportunities for FIME and report internally
• Collect and distribute customer's feedback internally
• Training to customers

Job Experience

• Experience in quality assurance testing/technical support or in customer support related roles in the technology field
• Working experience in the IT/technology domain, preferably in the banking or payment solutions domain.

Knowledge & Skills

• Degree in Engineering / IT or Mathematics.
• Prior experience in the payment industry is a plus, but we're equally excited to meet candidates eager to learn and passionate about diving into this dynamic field
• Bilingual fluent spoken and written in English and Japanese.
• Proven ability to work in international/multi-cultural environments
• Customer focused with very good communication skills
• Proactive, autonomous and rigorous while working within a team environment.
• Ability to communicate with customers and team members at both technical and commercial level

Contract: permanent, full time

Starting at the latest: ASAP

Location: Tokyo