ESSENTIAL DUTIES AND RESPONSIBILITIES: * Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries. * Answer and direct telephone calls appropriately. * Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s) and process check-out and follow-up appointments if necessary. * Enter, validate and update patient personal information and demographics in Electronic Health Records system accurately and as necessary. * Verify and authorize insurance upon patient arrival to identify if they are covered by the appropriate center. * Provide appropriate and accurate correspondence to patients in accordance with patient needs upon registration. * Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures. * Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures. * Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH. * Perform all other duties as directed either formally or informally, verbally or in writing. KNOWLEDGE, SKILLS AND ABILITIES: * Bilingual (English/Spanish) prefer * Experience in the healthcare industry particularly in patient-facing tasks and/or front office duties * Must possess excellent customer service including verbal and written communication * High standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude, actions and appearance at all times * Possess strong interpersonal and social skills and ability to work well with others * Adapt effectively with changing situations and stressful environments * Must be flexible and cross-trained in other specialty services (Family Practice, Women's Health, Behavioral Health, Pediatrics, etc.). * Ability to perform tasks related to physical activity to complete the responsibilities of the positio EXPERIENCE AND EDUCATION: * High school graduate or equivalent required * Minimum 1 year experience in customer service-related duties such as handling multi-line phone systems and patient scheduling preferred. * Experience and/or training as a Medical Assistant or Dental Assistant preferred * Strong computer skills, with proficiency in Microsoft Office which includes Word, Excel, and Outlook. * Front office experience in a medical or dental setting preferred