Description

Summary

F.H. Cann & Associates is hiring exceptional Customer Service Representatives for an exciting opportunity. This Customer Service Representative (CSR) position will be in support of a state-wide program. You will be provided training and although this is a temporary role, successful CSR's might be offered full time employment opportunities.

Essential Functions

• Receiving in-bound calls and providing answers to questions with pre-scripted responses
• Occasional out-bound calls for verification purposes
• Data entry of sensitive information
• Providing compassionate and tactful service to community
• Operate multiple applications, databases, and computer programs
• Offer superior customer service
• Active learning and listening
• Attention to detail
• Extraordinary communication abilities
• Punctuality
  
  

Work Environment

• Call/Contact center
• Federal and State contractor.
  
  

Preferred Education And Experience

• Highschool Diploma or equivalent
• Experience with MS Office
• Degree or Veterans preferred but not required
  
  

Position Requirements

Competencies

• Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Ability to handle sensitive and private information
• Well organized, results driven, and able to work in a fast-paced environment.
• Ability to resolve challenging situations calmly and professionally.
• Ability to manage time and prioritize
  
  

Working From Home Requirements

• Role support remote work (Must reside in Dallas/Ft.Worth Area)
• Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
• Private, quiet, and distraction free room/office space
• Reliable power source
• Must have a Windows 10 PC or Laptop (Mac Book and Chrome book not compatible)
• Computer must have the following programs: Adobe Acrobat, Microsoft Office Excel, and Google Chrome
  
  

Security Clearance Requirements

• May be required to pass Federal background screening and/or state level criminal background screening.
  
  

Physical/Mental Demands

• Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
  
  

If you need an accommodation as part of the employment process, please contact Human Resources at [email protected].

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Full-Time/Part-Time

Full-Time

EOE Statement

F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.

If you need accommodation as part of the employment process, please contact Human Resources at [email protected].

Division

Corporate

Exempt/Non-Exempt

Non-Exempt

Location

Remote

Category

Customer Service

Shift

Days

Position

Customer Service Representative - Call Center

Req Number

CUS-25-00001

Open Date

5/3/2025

This position is currently accepting applications.

Required

Preferred

Job Industries

• Other